Utilising multimedia ESP programme in enhancing flight attendants' safety knowledge and problem solving skills

Abstract

A multimedia English for Specific Purposes (ESP) programme was developed to train flight attendants. The programme comprised of two units. Unit one is listening comprehension, which provides the flight attendants' with specific information of Airbus A340. Unit two is reading comprehension, which provides the flight attendants with the emergency procedures. The effect of this programme on the flight attendants' safety knowledge and problem solving was measured using an achievement test which comprises two parts; the first part includes 10 multiple-choice questions based on listening comprehension and measuring safety knowledge; the second part includes 15 multiple-choice questions based on reading comprehension and measuring problem solving situations. The sample of the study consists of 36 flight attendants divided into two groups. The test was administered as a pretest and a posttest for the equivalence of the groups and their achievement. The results revealed that the computerised ESP programme has a measurable effect on the flight attendants' recall of safety knowledge and problem solving skills. The researchers recommended that similar computerised ESP programmes should be designed in order for the flight attendants to be well equipped with skills and knowledge in dealing with emergency problems that they may occur during flight.

Future Skills of Flight Attendants in Times of COVID-19-Related Job Uncertainty—The Case of Germany

“…Role and (perceived) image of flight attendants Bentner (1998), Tyler and Abbott (1998), Latson (2015) Cabin crew scheduling and rostering Doerner et al (2002), Wen et al (2021) Impact of cabin crew behavior and performance on safety and customer service (quality) Babbar and Koufteros (2008), Kockelke (2008), Bani-Salameh et al (2011), Kao et al (2009), Vieira and dos Santos (2010), Ford et al (2013), Karatepe and Vatankhah (2014), Gibbs et al (2017), Karatepe and Eslamlou (2017), Ji et al (2019), Choi et al (2020), Vatankhah (2021) Job satisfaction and mental health Cheng et al (2018), Tang et al (2020), Lee et al (2012), Park and Park (2019) Flight attendant's competencies Lu and Ling (2008), Vieira and dos Santos (2010), Limprasert and Witthawassamrankul (2016), Gibbs et al (2017), Kusumo (2016) In the field of human resources (management), in a narrower sense, published work on cabin crew members tackles issues, such as job satisfaction and mental health (e.g., Tang et al 2020;Cheng et al 2018;Lee et al 2012), or the way and direction airlines "make up" and shape their female cabin crew members (Tyler and Abbott 1998).…”

Perceptions of Safety Knowledge and Skills in Vocational Training

“…A full discussion of this model is given in Bani-Salameh et al (2010). The questionnaire was sent to In-flight services of a major international airline for verification of item suitability and clarity of language.…”