Utilizing a Caring-based Nursing Model in an Interdepartmental Setting to Improve Patient Satisfaction

Dudkiewicz, Pamela B.

doi:10.20467/1091-5710.18.4.30

Cited by 4 publications

(2 citation statements)

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“…Patient satisfaction is related to the quality of hospital services. Patient satisfaction with nursing care is considered a principal outcome indicator of quality of care (Laschinger, Hall, Pedersen, & Almost, 2005), and it is seen as an important aspect for evaluating and improving overall healthcare (Dudkiewicz, 2014;Koy, Yunibhand, & Angsuroch, 2016). As nurses provide the key aspects of healthcare, their contribution influences significantly the level of patient satisfaction with the overall healthcare services provided.…”

Section: Characteristics Of Respondentsmentioning

confidence: 99%

The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Wahdatin¹,

Puspita²,

Abdurrouf³

2020

J. Ners

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Introduction: Weaknesses in applying therapeutic communication are still a problem for nurses. This affects the quality of nursing services that have an impact on patient satisfaction. The purpose of this study was to identify the relationship between therapeutic communication and postoperative patient satisfaction.Methods: This research method was an analytical survey method used a cross sectional approach. Respondents in this study were postoperative patients who were treated in RSISA inpatient ward with 127 patients. Sampling technique that use was simple random sampling. The data analysis technique in this study used the Spearman test.Results: The results showed that the majority characteristics of respondents had female 61.4%, age 50-64 (33.8%), employment of private employees 24.4%, senior secondary education 37.0%. The results also showed that most therapeutic communication was in the good category (54.3%) and patient satisfaction in the category was very satisfied (52.8%). The results of this research showed that there was significant relationship between therapeutic communication and postoperative patient satisfaction with p-value 0,000 (p-value <0.05).Conclusion: The implications of this research can be a reference in increasing the ability of nurse therapeutic communication so that patient satisfaction with nursing services increases.

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Section: Characteristics Of Respondentsmentioning

confidence: 99%

The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Wahdatin¹,

Puspita²,

Abdurrouf³

2020

J. Ners

View full text Add to dashboard Cite

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“…Canam () has suggested that nurses are working in ‘practice environment[s] dominated by a biomedical model of healthcare and a technical discourse in which objective/technical knowledge is privileged [leading to] subjective/experiential knowledge [being] discounted’ (p. 298). It is within such socially constructed healthcare environments that nurses attempt to make meaning of how to incorporate person‐centered care and being caring professionals, which requires they develop trusting relationships with people (Allen, ; Dahlke & Stahlke, ; Dudkiewicz, ; Shields, ). The ideals of promoting person‐centered care and being caring promoted within nursing education may set nurses set up to feel like a failure when they find themselves in healthcare institutions where efficiency and objectivity are of more value (Dahlke et al, ; Dahlke & Stahlke, ).…”

Section: Lack Of Emphasis On the Full Breadth Of Nursing Workmentioning

confidence: 99%

How nurses’ use of language creates meaning about healthcare users and nursing practice

Dahlke

Hunter

2020

Nursing Inquiry

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Nursing practice occurs in the context of conversations with healthcare users, other healthcare professionals, and healthcare institutions. This discussion paper draws on symbolic interactionism and Fairclough's method of critical discourse analysis to examine language that nurses use to describe the people in their care and their practice. We discuss how nurses’ use of language constructs meaning about healthcare users and their own work. Through language, nurses are articulating what they believe about healthcare users and nursing practice. We argue that the language nurses use can contribute to viewing their practice as tasks on bodies that must be accomplished efficiently and objectively within the biomedical model, rather than relational and person‐centered. Moreover, the language nurses use can perpetuate a sense of powerlessness within healthcare systems yet paradoxically they are in a position of power over healthcare users. Nurses’ compliance with the efficiency and biomedical model results in a lack of emphasis on the full breadth of nursing work, which could be enacted in relational rather than power‐laden practices. We conclude by positing that careful use of language among nurses in all settings is essential, if we are to begin to articulate what nursing is to ourselves and to others.

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Improving Patient Experience and Team Engagement with Environmental Services: Application of Watson's Theory of Human Caring

Montana-Rhodes,

Kennedy Oehlert,

Hill

2024

Creative Nursing

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Patient experience and team engagement are key performance indicators in organizational strategic planning. Health-care organizations have a seldom-used resource within acute care settings that expands the ability to improve patients’ experiences of their care as well as their own team engagement. Environmental services (ES) staff, the second largest health-care workforce, spend an average of 10 min per patient day interacting with patients and families. Few studies highlight how nursing theory may influence patient experience outside of the nursing role. This paper explores how ES staff at a non-profit rural 974-bed academic medical center impacted patient experience using nursing theory to promote a caring environment. Applying Watson's Theory of Human Caring and Caritas Processes© with ES team members beginning at leadership levels increased team engagement and improved patient experience. ES team members benefited from a professional nursing framework and from being integrated as a valued partner in advancing human caring.

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Utilizing a Caring-based Nursing Model in an Interdepartmental Setting to Improve Patient Satisfaction

Cited by 4 publications

References 0 publications

The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

How nurses’ use of language creates meaning about healthcare users and nursing practice

Improving Patient Experience and Team Engagement with Environmental Services: Application of Watson's Theory of Human Caring

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