Utilizing a Caring-based Nursing Model in an Interdepartmental Setting to Improve Patient Satisfaction

Does the emphasis on caring within nursing contribute to nurses' silence about practice issues?

“…However, inspiring these theorists may be, their (in particular Watson's) ideas about caring have been taken up in nursing, promoting nursing ideals of holistic care and emotional connections with others, which are often impossible for nurses to live out within the structures and constraints of nurses' contemporary work environments, which emphasize economics, efficiency, and task completion (Allen, ; Dudkiewicz, ; Enns & Gregory, ; Shields, ). It has been suggested that instead of a science of caring (as proposed by Watson), caring theorists have initiated an ideology of caring, which has more of a theological emphasis than a scientific one (Barker, Reynolds, & Ward, ).…”

“…The constraints of healthcare institutions contribute to practicing nurses' difficulties in providing the holistic “care” they have been educated to provide (Allen, ; Dudkiewicz, ; Enns & Gregory, ; Shields, ). Nursing students become quickly disillusioned when they move into clinical practice settings because caring is not as central to practice as they are socialized to believe (Pearcey & Draper, ) and practicing nurses become distressed because they are unable to do the things they believe they should do (Rodney et al., ) and they are silenced within their healthcare institutions (Newton, Storch, Makaroff, & Pauly, ).…”

Psychometric Properties of an Arabic Version of the Patient Satisfaction With Nursing Care Quality Questionnaire

“…Second, measuring nursing care quality is a necessary step in determining the level of success that healthcare systems achieve in providing high-quality, high-value care in an equitable manner (Freitas et al, 2014). Patient satisfaction with nursing care (PSNC) is considered a principal outcome indicator of quality of care (Laschinger, Hall, Pedersen, & Almost, 2005), and it is seen as an important aspect for evaluating and improving overall healthcare (Dudkiewicz, 2014; Koy, Yunibhand, & Angsuroch, 2016). As nurses provide the key aspects of healthcare, their contribution influences significantly the level of patient satisfaction with the overall healthcare services provided (de-la-Cueva-Ariza et al, 2014; Laschinger et al, 2005).…”

Evaluation of Quality of Nursing Work-Life: Based on Swanson’s Theory of Caring

“…Meanwhile, the caring behavior that is shown by nurses can predict the value of their work quality [11]. Caring behavior is the main indicator of the quality of health services [12]. Caring as an evaluation of health services is a trend in the current era [13].…”