2018
DOI: 10.1093/milmed/usy010
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Utilizing Lean Six Sigma Methodology to Improve the Authored Works Command Approval Process at Naval Medical Center San Diego

Abstract: This RIE project utilized LSS methodology and tools to improve signature compliance and increase customer satisfaction with the authored works approval process, leading to 100% signature compliance, a comprehensive longitudinal repository of all authored work requests, and a 97% "completely or mostly satisfied" customer rating of the process.

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Cited by 3 publications
(3 citation statements)
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“…The satisfaction problem for [79,84,89,99,108,129,150] or workers in health centers [86,107] comes across in nine articles. Nonetheless, it must be pointed out that in those cases when the lead time or waiting time has probably improved, it may be associated with patient satisfaction.…”
Section: Rq2:where Has the Vsm Methodology Been Applied Since 2015?mentioning
confidence: 99%
“…The satisfaction problem for [79,84,89,99,108,129,150] or workers in health centers [86,107] comes across in nine articles. Nonetheless, it must be pointed out that in those cases when the lead time or waiting time has probably improved, it may be associated with patient satisfaction.…”
Section: Rq2:where Has the Vsm Methodology Been Applied Since 2015?mentioning
confidence: 99%
“…En recientes estudios se han integrado distintos métodos a Seis Sigma en contextos específicos. Lean Seis Sigma (LSS), por ejemplo, es una metodología de mejora de procesos que combina las prácticas de Lean (reducción de desperdicios y eficiencia) con Seis Sigma (defectos reducidos y calidad mejorada), que en la investigación [12] se implementa para mejorar la seguridad de pacientes, calidad del servicio y la eficiencia en centros médicos, lo cual se corrobora en estudios basados en sectores parecidos [13], donde, en contraste con un simple Meta-Análisis, la implementación del concepto Seis Sigma no solo permite una reevaluación estadística y cuantitativa, sino también la definición de límites para resultados de terapia exitosos.…”
Section: Seis Sigma En La Producciónunclassified
“…El cálculo para las métricas del sector se presentan en la Tabla 6. La Tabla 7 establece criterios y métricas de medición que, como señalan diferentes autores, se constituyen en criterios y estándares de medición asociados con la eficiencia y la calidad [12].…”
Section: Método Seis Sigma Para Evaluar La Eficiencia Financiera Y Deunclassified