Validating an extension to participatory heuristic evaluation

The assessment of usability of electronic shopping: A heuristic evaluation

“…In terms of assessment/evaluation, they treat systems as self-contained objects, which largely marginalizes the humanistic aspects of systems. To make up for this shortcoming, this study also considered three additional heuristics selected from Muller et al's (1995; 1998) Participatory Heuristic Evaluation, which take a 'process-oriented' perspective and place emphasis on the fit of the system to users and their work needs. The main difference between the product-oriented and the process-oriented paradigm is that the former focuses on the system itself whereas the latter emphasises on the human work process that the system is intended to support.…”

Comparing usability problems and redesign proposals as input to practical systems development

“…Surprisingly, only a couple of studies have taken up this challenge and investigated redesign proposals as an outcome of usability evaluation [7,21,31,35]. For example, Dutt et al [7] considers the ability of heuristic evaluation and cognitive walkthrough to produce requirements for redesigns.…”

HCI and Societal Issues: A Framework for Engagement

“…Early examples in corporate environments provided examples and experiences from various approaches (Blomberg & Henderson, 1990;Muller, 1991Muller, , 1992Schuler & Namioka, 1993). Extensions to the theory of participatory design include taxonomies (Muller, Wildman, & White, 1992) and applications to heuristic evaluation (Muller & McClard, 1995). This approach has been further validated by application to a variety of domains, including middle and high school science teaching (Chin, Rosson, & Carroll, 1997), emergency medicine (Kristensen et al, 2006), orientation for people with amnesia (Wu et al, 2005), support for people with aphasia (Boyd-Graber et al, 2006;Moffatt, McGrenere, Purves, & Klawe, 2004), cooperative inquiry and the use of children as design partners (Druin, 1999(Druin, , 2002, and shared family calendars (Neustaedter & Brush, 2006;Plaisant, Clamage, Hutchinson, Bederson, & Druin, 2006).…”