Validation of Service Blueprint Models by Means of Formal Simulation Techniques

Abstract

Abstract. As service design has gained interest in the last years, so has gained one of its primary tools: the Service Blueprint. In essence, a service blueprint is a graphical tool for the design of business models, specifically for the design of business service operations. Despite its level of adoption, tool support for service design tasks is still on its early days and available tools for service blueprint modeling are mainly focused on enhancing usability and enabling collaborative edition, disregarding the formal aspects of modeling. In this paper we present a way to support the validation of service blueprint models by simulation. This approach is based on annotating the models with formal semantics, so that each task can be translated into formal logics, and from them, to executable SQL statements. This works opens a new direction in the way to bridge formal techniques and creative service design processes.

Automatic Business Process Model Extension to Repair Constraint Violations

“…In this paper, we leave the part of showing the extension as further work, and concentrate on generating the extension and executing it. Furthermore, although we use the BPMN and UML notations, it is worth to mention that other languages, such as service blueprints for instance, might be used as long as they are detailed enough to be executed [10]. In particular, we only need these notations to be translatable into rst-order logics, which is the base framework of our approach.…”

Co-design of Business and IT Services - A Tool-Supported Approach

“…The service blueprint is generic and does not take into account the recent developments of the IT infrastructure involved in the service process because it was developed in the 80's. Recently, Estaol et al [5] used service blueprinting to extend service modeling and designing to a set of executable logic rules to check the validity of the service blueprint.…”

Business Empathy

“…These are then organised into a process using a service blueprint, such as that shown in Figure 2. Through this designers can create a user centric business model, which visualises the different components and interrelations between stakeholders (Estañol et al, 2017).…”

“…Without considering both views, the entire picture isn't complete (Kuehn, 2018), and value cannot be delivered until there is alignment between the invention and the business system (Auerswald and Branscomb, 2003). While service blueprinting outlines the requisite components an organisation needs to deliver a service, it lacks the rigorous analytical capabilities to be used to test a service within an organisation (Estañol et al, 2017). Activities up until this point can arguably be seen as product championing, which is demonstrating a problem solution fit and desirability in the market.…”