Validation of the Patient-Doctor Relationship and Patient Satisfaction Questionnaire for An Arabic Adult Population in an Egyptian Sample

Hegazy, Nagwa N; Farahat, Taghreed M; Elakkad, Asmaa Magdy; Mohasseb, Marwa

doi:10.21608/ejhm.2021.170523

Cited by 4 publications

(3 citation statements)

References 22 publications

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“…The face and content validity of each questionnaire used in the study were checked with the help of team of experts that included psychiatrist, a psychologist, a pharmacologist, and a language expert. Internal consistency tests and item-scale correlations were also conducted to confirm the Arabic version's reliability ( 28 ). A pilot study was conducted to see if any items were misunderstood.…”

Section: Methodsmentioning

confidence: 99%

Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Alhomrani

Alsanie²,

Abdulaziz³

et al. 2022

Front. Public Health

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Psychological problems affect a sizable portion of the population, and they require special care. In the current study, we aimed to assess patient satisfaction with the healthcare system at one of the multispecialty hospitals in Riyadh, Saudi Arabia, as well as to identify potential factors that can have an impact on patient satisfaction. A validated pre-tested questionnaire including features to evaluate general hospital services (HS-6 items), nursing services (NS-3 items), pharmacy services (PS-7 items), and a standard patient satisfaction questionnaire (PSQ-18 item) was administered to patients who had been receiving therapy for their psychological disease for the past 3 months. Using binary and multiple regression analysis, the strengths of the associations between sociodemographic factors and patient satisfaction measures were evaluated. The results were expressed as adjusted odds ratios (AOR), which were deemed significant when the P value was < 0.05. Sixty-six percent of the 258 study participants were men, and sixty percent of them were between the ages of 18 and 35 years. The bulk of survey respondents (74%) were employed, married, and well–educated. Our research revealed that those who were employed (AOR, HS-2.5; NS-2.65, PS-2.32), have a higher education (AOR, HS-2.23, NS-2.63, PS-2.82), male gender (AOR, HS-1.12, NS-1.08, PS-1.86) and between the ages of 18 and 35 years (AOR, HS-1.48, NS-1.53, PS-1.67) were more likely to be satisfied with general hospital, nursing, and pharmacy services. Further, those who were married had 1.43 and 1.21 times more chance of satisfaction with the pharmacy and nursing services, respectively, compared to singles. Additionally, those with employment had odds of being satisfied that were 2.4 times higher, highly educated individuals had odds that were 2.1 times higher, participants between the ages of 18 and 35 had odds that were 1.51 times higher, and men had odds that were 1.41 times higher on the patient satisfaction questionnaire scale (PSQ-18). Overall, the study participants' satisfaction with general hospital, nursing, and pharmacy services was 70, 76.3, and 83.3%, respectively, compared to only 61.2% on the PSQ-18. Participants in the survey awarded the hospital amenities, pharmacy services, and nursing care high ratings. The medical care, however, fell short of expectations. The study's findings suggest that action needs to be taken to enhance healthcare system services, particularly in the psychological departments of the medical organization.

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Section: Methodsmentioning

confidence: 99%

Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Alhomrani

Alsanie²,

Abdulaziz³

et al. 2022

Front. Public Health

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“…With the assistance of a team of subject-matter experts, the face and content validity of each questionnaire utilized in the study were examined. To validate the reliability of the Arabic version, internal consistency tests and item-scale correlations were also carried out (18). Pilot research was carried .…”

Section: Study Materialsmentioning

confidence: 99%

Satisfaction of patients with health care services in tertiary care facilities of Riyadh, Saudi Arabia: A cross-sectional approach

Aljarallah

Almuqbil

Alshehri

et al. 2023

Front. Public Health

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As part of Saudi Vision 2030, the country's healthcare system is undergoing a significant makeover, with accessibility and effectiveness serving as the benchmarks for measuring patient care quality. This study's goal was to ascertain the degree of patient satisfaction with the medical care and services received in Riyadh's tertiary care facilities. The PSQ-18 (Patient Satisfaction Questionnaire-18), a standardized validated questionnaire including areas of “overall satisfaction,” “technical quality,” “interpersonal aspect,” “communication,” “financial aspect,” “time spent with the doctor,” and “accessibility and convenience,” was used in this cross-sectional study on 384 patients of two tertiary care facilities in Riyadh, Saudi Arabia, over a 6-month period. The degree to which sociodemographic characteristics and components of patient satisfaction are correlated was assessed using binary and multiple regression analysis. When the P-value was < 0.05, the results were considered significant and were presented as adjusted odds ratios (AOR). To ascertain how each PSQ-18 subscale affected other subscales, a Pearson Correlation analysis was conducted. The overall degree of satisfaction with all 18 items was 73.77%. The financial component received a rating of 81% compared to 77% for general satisfaction. Technical quality (75%) was followed by accessibility and convenience (73.5%), communication (73%), and interpersonal elements (72%). At 68%, the time spent in the doctor's domain received the lowest rating. The odds of satisfaction were increased by 3.87 times, 3.45 times, and 3.36 times among those who are employed, qualified by university education, and married compared to unemployed (P-value = 0.018), less qualified (P-value = 0.015) and singles (P-value = 0.026), respectively. The younger age group also made 1.78 times more of a difference in higher satisfaction ratings. The general satisfaction domain showed a positive association with other areas. Participants who were satisfied with the communication and accessibility and convenience domains of healthcare providers were the only ones who were typically satisfied with the domain of doctor time spent. The study's findings could act as a benchmark for Saudi Arabia's healthcare services as well as a starting point for quality assurance procedures.

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“…Additionally, the PSQ-18 was translated by the research team, all of whom are Arabic-native speakers with fluency in both colloquial and modern-standard Arabic but was not validated in Arabic prior to the study. There has since been a validated version of the instrument in Arabic that can be used [49].…”

Section: Limitationsmentioning

confidence: 99%

Health services access, utilization, and barriers for Arabic-speaking refugees resettled in Connecticut, USA

Elreichouni

Aly

Maciejewski

et al. 2022

BMC Health Serv Res

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Background Arabic-speaking refugees are the largest group of refugees arriving in the United States since 2008, yet little is known about their rates of healthcare access, utilization, and satisfaction after the end of the Refugee Medical Assistance (RMA) period. Methods This study was a cross-sectional observational study. From January to December 2019, a household survey was conducted of newly arrived Arabic-speaking refugees in Connecticut between 2016 and 2018. Households were interviewed in Arabic either in person or over the phone by one of five researchers. Descriptive statistics were generated for information collected on demographics, prevalence of chronic conditions, patterns of health seeking behavior, insurance status and patient satisfaction using the Patient Satisfaction Questionnaire (PSQ-18). Results Sixty-five households responded to the survey representing 295 Arabic-speaking refugees – of which 141 (48%) were children. Forty-seven households (72%) reported 142 chronic medical conditions among 295 individuals, 62 persons (21%) needed daily medication, 285 (97%) persons were insured. Median patient satisfaction was > 4.0 out of 5 for 6 of 7 domains of the PSQ-18 but wide variation (scores from 1.0 – 5.0). Conclusion Arabic-speaking refugees in Connecticut participating in this study were young. The majority remained insured after their Refugee Medical Assistance lapsed. They expressed median high satisfaction with health services but with wide variation. Inaccessibility of health services in Arabic and difficulty obtaining medications remain areas in need of improvement.

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Validation of the Patient-Doctor Relationship and Patient Satisfaction Questionnaire for An Arabic Adult Population in an Egyptian Sample

Cited by 4 publications

References 22 publications

Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Satisfaction of patients with health care services in tertiary care facilities of Riyadh, Saudi Arabia: A cross-sectional approach

Health services access, utilization, and barriers for Arabic-speaking refugees resettled in Connecticut, USA

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