2021
DOI: 10.32535/jicp.v3i4.1096
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Value Chain Analysis to Achieve Competitive Advantage (Survey on MSMEs in Tasikmalaya City)

Abstract: The most important goal of every business is to provide satisfaction to its customers. A business will be profitable if the value obtained is greater than the cost of production and services provided. As one of the icons of the City of Tasikmalaya, the fate of the kelom geulis businessmen is actually getting worse. The invasion of cheap imported sandals and shoes that entered the local market and shops, has made the kelom more marginalized. Even a number of galleries of kelom business actors have closed or swi… Show more

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“…As per the results found from the study, primary activities in terms of inbound logistics and procurement, operation, and outbound logistics activities were managed well in the case companies (Sultan, 2017). However, marketing and sales, and service activities, especially concerning conducting market research toward the taste and preference of customers, following an effective marketing strategy, and providing e cient customer service are low in the case companies (Rahayu and Nanda, 2020). With regards to the supportive activities, technology development has shown good performance in each case company.…”
Section: Stakeholder Coordination Activitiesmentioning
confidence: 99%
“…As per the results found from the study, primary activities in terms of inbound logistics and procurement, operation, and outbound logistics activities were managed well in the case companies (Sultan, 2017). However, marketing and sales, and service activities, especially concerning conducting market research toward the taste and preference of customers, following an effective marketing strategy, and providing e cient customer service are low in the case companies (Rahayu and Nanda, 2020). With regards to the supportive activities, technology development has shown good performance in each case company.…”
Section: Stakeholder Coordination Activitiesmentioning
confidence: 99%