Value Gains in Business Process Outsourcing: The Vendor Perspective

Suresh, Sukruth; Ravichandran, T.

doi:10.1007/s10796-021-10111-1

Cited by 6 publications

(4 citation statements)

References 87 publications

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“…These vendor MNCs not only exploit their mature technologies for the successful commercialization of technologies in the market but also explore clients' knowledge, which are combined with their unused technologies to improve the performance of implementing outsourced projects (Zheng et al, 2018). Regarding the empirical test of this study, it has investigated the changes in the asset specificity from the vendor perspective, which is consistent with most of the existing studies John, 1990, 1992;Bucklin and Sengupta, 1993;Ghani and Khan, 2004;De Vita et al, 2010;Aral et al, 2018;Suresh and Ravichandran, 2021). However, this paper is different from existing empirical studies on the suppliers' asset-specific investment due to the following reasons.…”

Section: Discussionmentioning

confidence: 57%

The impact of knowledge flows on asset specificity from the perspective of open innovation

Zheng

Jiao

et al. 2021

JKM

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Purpose This study aims to examine how different modes of knowledge flows affect the changes of asset specificity and how ownership control moderates the relationship between knowledge flows and asset specificity in the open innovation paradigm. Design/methodology/approach This paper selects information technology outsourcing as the research base. It uses the feasible weighted least squares modeling method for its analysis and has collected the data from 2,369 research and development contracts of multinational vendor firms in China. Findings The coupled and outbound knowledge flows have a direct and positive effect on asset specificity. Moreover, the results show that weak corporate control has significant moderating effects on the relationship between both coupled and outbound knowledge flows and asset specificity; the strong control positively moderates the relationship between outbound knowledge flows and asset specificity. Practical implications In open innovation, firms build a higher degree of asset specificity to maximize the efficiency of knowledge flows, which then helps them to enhance innovation capacity and market performance. Originality/value Preceding studies have tended to examine the influences of asset specificity as an independent variable in a closed innovation paradigm. Asset specificity is hence often left as the antecedent “black box.” This paper, however, opens the “black box” of asset specificity, which is set as a dependent variable, by investigating the influences of knowledge flows on the asset specificity in the context of open innovation. It also reinterprets the role of asset specificity by adopting the lens of open innovation theory.

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Section: Discussionmentioning

confidence: 57%

The impact of knowledge flows on asset specificity from the perspective of open innovation

Zheng

Jiao

et al. 2021

JKM

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“…BPO entails the transfer of business processes to a third-party service provider with expertise in those activities; it is a tactical tool that enables businesses to focus on their main competencies while obtaining cost reductions and process improvements (Suresh & Ravichandran, 2021). A SSC is an organizational entity that combines certain support functions, such as finance, human resources or information technology into one location, to create a shared resource to serve multiple business units within an organization; it is typically set up as a separate organizational unit that is designed to provide services to internal customers (Plugge et al, 2022).…”

Section: Outsourced Business Services Automation Needsmentioning

confidence: 99%

Revamping Business Services: RPA Solutions Landscape

Anica-Popa,

Petrică Papuc,

Gabriela Sava

2023

Proceedings of the International Conference on Business Excellence

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Robotic Process Automation became an increasingly invasive technology in outsourcing, since both of these industries have been developed based on the same business desiderata, such as increased efficiency, cost savings and improved accuracy. However, there is a gap in the existing literature regarding the concrete use of this technology in business tasks. Therefore, we set out to investigate the implementation of RPA in the business services industry by conducting a literature review mining within the Web of Science database. Our study focused on three research questions: 1) Which are the leading developers of RPA tools? 2) What are the most automated business services tasks using RPA according to the scientific literature? 3) What are the process workflow and performance improvements generated by RPA-automated tasks in each type of outsourcing center? The contributions of our article consist of an overview of the main RPA developers in the market, a synopsis of the business services categories for which the literature indicates RPA solutions’ implementations and an improved synthesis of business process workflows and performance recorded by integrating RPA tools in business services centers. The paper is broadening the understanding of the RPA-powered competitive advantages that could justify the redesign of business process mapping. Finally, our research highlights some milestones of the RPA-enhanced business services landscape and suggests future axes of research.

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“…These threats may also concern the fog environment. To estimate the security value of a SESE fragment, we start first at the estimation of the security value for a process task Sec(a i ) (see Equation (10)) that is calculated according to the number of the environment Env protection nb_CorrectedTH and the number of the threats thr that exist nb_ExistenceTH (see Equations ( 8) and ( 9)). Based on the Sec(a i ) of tasks values that constitute a SESE, we proposed Equation (11) to estimate the SESE security value Sec(SESE), which is expressed in percentage.…”

Section: Securitymentioning

confidence: 99%

“…Our extensive literature exercise revealed that most of the existing approaches deal mainly with the decision-making of traditional BPs, such as [7][8][9][10][11][12][13]. Some recent works have addressed the decision-making of the BPs that embedded only the IoT technology (e.g., [14][15][16]).…”

Section: Introductionmentioning

confidence: 99%

Decision-Making Approach for an IoRT-Aware Business Process Outsourcing

Fattouch

Lahmar

Rekik

et al. 2022

Digital

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In the context of Industry 4.0, IoRT-aware BPs represent an attractive paradigm that aims to automate the classic business process (BP) using the internet of robotics things (IoRT). Nonetheless, the execution of these processes within the enterprises may be costly due to the consumed resources, recruitment cost, etc. To bridge these gaps, the business process outsourcing (BPO) strategy can be applied to outsource partially or totally a process to external service suppliers. Despite the various advantages of BPO, it is not a trivial task for enterprises to determine which part of the process should be outsourced and which environment would be selected to deploy it. This paper deals with the decision-making outsourcing of an IoRT-aware BP to the fog and/or cloud environments. The fog environment includes devices at the edge of the network which will ensure the latency requirements of some latency-sensitive applications. However, relying on cloud, the availability and computational requirements of applications can be met. Toward these objectives, we realized an in-depth analysis of the enterprise requirements, where we identified a set of relevant criteria that may impact the outsourcing decision. Then, we applied the method based on the removal effects of criteria (MEREC) to automatically generate the weights of the identified criteria. Using these weights, we performed the selection of the suitable execution environment by using the ELECTRE IS method. As an approach evaluation, we sought help from an expert to estimate the precision, recall, and F-score of our approach. The obtained results show that our approach is the most similar to the expert result, and it has acceptable values.

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Value Gains in Business Process Outsourcing: The Vendor Perspective

Cited by 6 publications

References 87 publications

The impact of knowledge flows on asset specificity from the perspective of open innovation

The impact of knowledge flows on asset specificity from the perspective of open innovation

Revamping Business Services: RPA Solutions Landscape

Decision-Making Approach for an IoRT-Aware Business Process Outsourcing

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