Value perception of world heritage sites and tourism sustainability matters through content analysis of online communications

Garbelli, M; Adukaite, Asta; Cantoni, Lorenzo

doi:10.1108/jhtt-09-2016-0046

Cited by 15 publications

(14 citation statements)

References 22 publications

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“…The use of ICT to promote sustainable tourism has garnered some attention from scholars too , Garbelli et al, 2017, Isacsson and Gretzel, 2011 On the other hand, we only found a few studies that looked at the use of ICTs for strategic purposes in destination marketing (Buhalis, 2000, Gon et al, 2016, Dickinger and Lalicic, 2016 Malaysian foodservice companies' diffusion of six information technology (IT) applications. Their study highlights multiple diffusion stages for multiple technological innovations in organisations.…”

Section: Strategic Ismentioning

confidence: 99%

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Progress on technology use in tourism

Cai

Richter

McKenna

2019

JHTT

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Purpose With the rapid development and implementation of cutting-edge information technologies in tourism and hospitality, it is necessary to update the progress of technology use in the past 18 years and set up research agenda for future research. By adopting information systems (IS) as a reference discipline, this paper aims to create a literature review of technology and tourism papers around the theme of use. Design/methodology/approach Following the systematic literature review process of Aguinis et al. (2018), 314 papers were downloaded to determine how they applied the concept of technology use. Findings Three themes about technology use emerged: types of processing, organisational use and users. Among various types of technology processing, interactive and online are largely addressed in the tourism and hospitality literature. The organisational use theme explores how the competitive and strategic use of technology provides management support for organisations. There was a large amount of research focussed on direct users, such as individual characteristics, user attitudes and user behaviour. The theories of technology acceptance model and unified theory of acceptance and use of technology have been widely applied in these studies. Originality/value This paper provides a review of key issues which has been discussed in tourism research in relation to technology use. By applying the scheme developed in the IS discipline, this study provides new insights into the development of technology in tourism. In addition, it also gives us the opportunity to suggest a research agenda by identifying research gaps and future research collaboration opportunities between these two fields.

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Section: Strategic Ismentioning

confidence: 99%

“…). talked about the ability of ICTs to provide novel ways of approaching marketing, energy monitoring, waste management, and communication for destinations, whileGarbelli et al (2017) suggested how ICTs could be used in order for a destination to offer a proper and complete online…”

mentioning

confidence: 99%

Progress on technology use in tourism

Cai

Richter

McKenna

2019

JHTT

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“…Big data analytics could also be used in the hospitality industry for finding guest satisfaction among multiple reviews based on specific words (Xiang et al , 2014), to investigate online reviews on lodging, investigate consumers’ satisfaction or complaints on service experiences, and identify consumer online perceptions (Diaz and Koutra, 2013; Garbelli et al , 2017; Leung et al , 2017a, 2017b; Levy et al , 2013; Raab et al , 2018). By using big data analytics, researchers could easily take out fluff data by finding common schematic and connotative trends in reviews (Xiang et al , 2014).…”

Section: Methodsmentioning

confidence: 99%

Are hospitality/tourism curricula ready for big data?

Ogbeide¹,

Cecil

2020

JHTT

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Purpose The purpose of this paper is to establish a conceptual framework on how hospitality and tourism educators could incorporate new technology and big data analytics into program curriculum. Design/methodology/approach The research developed a logic model to visualize the benefits/impact of hospitality and tourism data analyst via a literature review approach. Findings The incorporation of statistics, research and the knowledge of data exploration, analysis and insight into hospitality programs would enhance students’ data analysis competencies. Research limitations/implications This is a literature review paper, based on philosophical perspectives from literature review. It would be nice to conduct an empirical study with regard to data analytics in the hospitality and tourism industry. Practical implications The hospitality and tourism program coordinators and/or directors are urged to inspire more students who are interested in adding statistics and accounting studies to the hospitality and tourism field. Also, the hospitality and tourism data analyst would secure attractive job offers as well as enhance the average salary of hospitality and tourism graduates. Social implications Hospitality and tourism data analytics would secure attractive job offers as well as enhance the average salary of hospitality and tourism graduates. Originality/value The paper explored the impact of big data analytics in the hospitality and tourism industry and made recommendations for hospitality and tourism data analytics curricula.

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“…Outstanding Universal Values (OUV) are presented on and offline. The online presentation of tangible/ICH shall be aimed to foster responsible and respectful behaviour among visitors and raise public awareness about the importance of this heritage (Garbelli, Adukaite & Cantoni, 2017). The digital convergence of Indonesian cultural heritage started by the development of Digital Heritage Network in 1998 as part of the first digital library project initiated by KMRG (Knowledge Management Research Group) of Bandung Institute of Technology in Indonesia (Fahmi, 2002).…”

Section: The Digital Converge Of Indonesian Cultural Heritagementioning

confidence: 99%

From web 1.0 to web 4.0: the digital heritage platforms for UNESCO’s heritage properties in Indonesia

Permatasari

Qohar²,

Rachman

2020

Virtual archaeol. rev.

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The advent of information and communication technologies (ICTs) has had and is having a major impact on Indonesian cultural resource management, and on the safeguarding methods of its tangible and intangible cultural heritages. Despite varied levels and visible gaps between rural and urban regions in terms of technology usage, innovative initiatives have been created, which correspond to the needs and expectations of a technology-savvy public. As a starting point, a number of public institutions dealing with tangible cultural heritage (e.g. museums, palaces, temples, World Heritage Sites (WHS)) do use innovative digital tools in order to communicate to various audiences, as well as to enrich visitors’ experience, especially taking into consideration young generations. This paper will firstly examine the role of ICTs in intangible cultural heritage (ICH) (e.g. Batik, Wayang puppet theatre, etc.); secondly, the authors will explain how ICTs can help to communicate and promote the values, history, and significances of ICH products, both for locals and tourists, with the goal of raising awareness on cultural identity. However, the knowledge of ICH still requires contacts with its own communities and is vulnerable, as it can be exposed to excessive cultural commoditization through e-platforms. This study aims at giving an overview and some examples of digital interventions for cultural heritage communication implemented by various stakeholders in Indonesia. In addition, this paper analyses to what extent a participatory approach engaging local communities, academics, private sectors, NGOs and the government, can ensure higher levels of effectiveness and efficiency, hence supporting the conservation of UNESCO tangible/ICH in Indonesia. This paper aims at: (1) presenting the development of digital heritage platforms in Indonesia; (2) providing a grid of analysis of digital heritage knowledge platforms dedicated to UNESCO tangible and ICH in forms of websites and mobile apps.Highlights:<ul><li>Providing a map of the online presence of UNESCO World Heritage Sites (WHSs) in Indonesia by analysing 180 webpages in English and Indonesian languages.</li><li>Identifying several types of digital heritage websites in Indonesia based on the set of categories.</li><li>Classifying a map of 312 mobile apps dealing with UNESCO WHSs and Intangible Cultural Heritage (ICH) in Indonesia, which were retrieved from Android and iOS platforms.</li></ul>

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Value perception of world heritage sites and tourism sustainability matters through content analysis of online communications

Cited by 15 publications

References 22 publications

Progress on technology use in tourism

Progress on technology use in tourism

Are hospitality/tourism curricula ready for big data?

From web 1.0 to web 4.0: the digital heritage platforms for UNESCO’s heritage properties in Indonesia

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