“…Specific behaviors have been associated with perceptions and ratings of providers. Eye contact, for example, has been related to higher ratings of counselor respect and genuineness (Kelly & True, 1980), empathic qualities (Hasse & Tepper, 1972;Seay & Altekruse, 1979;Tepper & Hasse, 1978;Timpton & Rymer, 1978), and overall ratings of positivity (Harrigan, Oxman, & Rosenthal, 1981); therapist nodding appears to be associated with clients' feelings of support and accomplishment (Hill & Stephany, 1990) and other positive consequences (D'Augelli, 1974;Harrigan & Rosenthal, 1983;LaCrosse, 1975); and body position has been related to more favorable ratings of counselors (Fretz, Corn, Tuemmler, & Bellet, 1979;Harrigan & Rosenthal, 1983;Harrigan et al, 1985;Hasse & Tepper, 1972;Hermansson, Webster, & McFarland, 1988;Tepper & Hasse, 1978) and to counselors' warmth and empathy ratings (Smith-Hanen, 1977). Given the importance of these provider behaviors to clients' perceptions and satisfaction, it seems important to further investigate them in relation to elderly patients.…”