We consider the impact of bilateral unknown information about the market capacity on the optimal regulatory policies in a regulation problem. We first analyze how to solve such problem when the market capacity is full information, a case which allows us to obtain most of key insights from regulatory models. We then extend the analysis to the bilateral unknown information case. We do this by assuming that neither the regulator nor the firm knows exactly the true market capacity, but they can make respective estimates about it, the same or different. The results show that when the regulator and the firm make the same estimate about the true market capacity, the optimal price is distorted downwards from that under full information, and the transfer payment is distorted upwards from that under full information, but bilateral unknown information does not necessarily result in the distortion of the firm's output. When the regulator and the firm make the different estimates about the true market capacity, and if the firm's estimate is more optimistic than the regulator's, the optimal price and output are more than those under the case that they have the same estimate. Contrary to this case, if the firm's estimate is more pessimistic than the regulator's, the optimal price and output are less than those under the case that they have the same estimate.