“…According to Staehr et al (2002), implementation research (e.g. Ng et al, 1999;Umble, Umble and Von Deylen, 2001;Weston, 2001;Akkermans and van Helden, 2002;Gefen, 2002;Abdinnour-Helm, Lengnick-Hall and Lengnick-Hall, 2003;Al-Mashari, Al-Mudimigh and Zairi, 2003;Craighead and LaForge, 2003;Mabert, Soni and Venkataramanan, 2003;Muscatello, Small and Chen, 2003;Schrnederjans and Kim, 2003;Somers and Nelson, 2003;Umble, Haft and Umble, 2003;Sheu, Chae and Yang, 2004) is the more developed of the two.…”