Video-mediated remote interpreting in healthcare

Havelka, Ivana

doi:10.1075/babel.00156.hav

Cited by 7 publications

(5 citation statements)

References 10 publications

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“…Among them, Mouzourakis (2006) reviewed the large-scale DI experiments that were conducted at the United Nations and the European Union institutions in which the subjective data collected by questionnaire were used to indicate how the technical setup for sound and image transmission would impact interpreters’ perceptions of DI. Later, this method was also adopted in DI studies to evaluate interpreters’ stress levels ( Ko, 2006 ; Bower, 2015 ; Costa et al, 2020 ), the effect of interpreters’ visibility on participants ( Licoppe and Veyrier, 2017 ), turn-taking ( Davitti and Braun, 2020 ; Havelka, 2020 ), and the effect of different presentation modalities ( Braun, 2007 ).…”

Section: Measurement Methodsmentioning

confidence: 99%

A Synthetic Review of Cognitive Load in Distance Interpreting: Toward an Explanatory Model

Zhu

Aryadoust²

2022

Front. Psychol.

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Distance Interpreting (DI) is a form of technology-mediated interpreting which has gained traction due to the high demand for multilingual conferences, live-streaming programs, and public service sectors. The current study synthesized the DI literature to build a framework that represents the construct and measurement of cognitive load in DI. Two major areas of research were identified, i.e., causal factors and methods of measuring cognitive load. A number of causal factors that can induce change in cognitive load in DI were identified and reviewed. These included factors derived from tasks (e.g., mode of presentation), environment (e.g., booth type), and interpreters (e.g., technology awareness). In addition, four methods for measuring cognitive load in DI were identified and surveyed: subjective methods, performance methods, analytical methods, and psycho-physiological methods. Together, the causal factors and measurement methods provide a multifarious approach to delineating and quantifying cognitive load in DI. This multidimensional framework can be applied as a tool for pedagogical design in interpreting programs at both the undergraduate and graduate levels. It can also provide implications for other fields of educational psychology and language learning and assessment.

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Section: Measurement Methodsmentioning

confidence: 99%

A Synthetic Review of Cognitive Load in Distance Interpreting: Toward an Explanatory Model

Zhu

Aryadoust²

2022

Front. Psychol.

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“…Nonetheless, when VMI was used in a healthcare setting, the waiting time was not necessarily long. For example, Havelka [14] reported that in Austria interpreters for VMI service were required to be available within 120 seconds. Besides, the time it took users to schedule interpreting service (i.e., the period after one sends out a service request and before one successfully books the service) seemed to be shorter in VMI than on-site, since in VMI one did not have to waste time for rescheduling when no on-site interpreter was available in the initial desired time and/or place [15].…”

Section: Review Of Research Designs and Research Findingsmentioning

confidence: 99%

“…The last research topic of the recent VMI studies is interpreters' use of strategies in VMI, which is a topic that none of the three previous VMI reviews discussed. Seven out of the 27 studies selected for the current review explored interpreters' strategy use in VMI [2,4,6,14,22,24,25], of which the major findings are summarised below. The strategies identified by these studies could be roughly categorized into four types, that is, strategies for source language (SL) comprehension, strategies for note-taking, strategies for target language (TL) production, and strategies for turn management in VMI.…”

Section: Review Of Research Designs and Research Findingsmentioning

confidence: 99%

“…In the former case, strategies such as reorientation of body and gaze, non-verbal touching, using body language like looking at a screen could be used; when the interpreter and User B was not located at the same site, strategies like non-verbal touching and microphone manipulations could not be used [25]. Also of note is that when interpreters were at a standby mode in a medical setting, there were two useful strategies for interpreters to figure out when patients needed interpretation and what were needed to be interpreted, that is, (1) pay attention to the patient's nonverbal information, like head turning, and (2) observe the patient's facial expressions [14].…”

Section: Review Of Research Designs and Research Findingsmentioning

confidence: 99%

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Video-Mediated Interpreting

2022

Int. J. Emerg. Technol. Learn.

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To better understand the empirical findings on video mediated interpreting (VMI) and accordingly offer pedagogical implications, a systematic and critical review was conducted on 27 relevant studies published in established journals from 2005 to 2022. Three major findings were obtained. First, VMI studies have increased in number steadily since 2017, and VMI issues have been explored by researchers from various fields, such as translation studies, sociology, and medicine. Second, the VMI studies during these 17 years had both strengths and potential problems in their research designs. Third, VMI research centered upon six issues, including (1) time, (2) financial cost and benefits, (3) physical and psychological costs, (4) communication quality and users’ satisfaction, (5) acceptance, and (6) strategies. Based on the existing findings on these issues, pedagogical implications for interpreter education were discussed, in particular the importance of VMI practice and the use of strategies that facilitate VMI-based communication.

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“…In the current situation of a highly contagious COVID 19 pandemic, tele-conferencing and video-interpreting have been adopted as the preferred option to minimize face to face contact between individuals. For future research, we recommend wide-spread evaluation of videoconferencing (Korak, 2012;Braun, 2015b;Havelka, 2020) in SRH consultations in refugee settings.…”

Section: Telephone Versus On-site Interpreters In Srhmentioning

confidence: 99%

Interpreting in Sexual and Reproductive Health Consults With Burma Born Refugees Post Settlement: Insights From an Australian Qualitative Study

et al. 2021

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Interpreters work with health care professionals to overcome language challenges during sexual and reproductive (SRH) health discussions with people from refugee backgrounds. Disclosures of traumatic refugee journeys and sexual assault combined with refugees’ unfamiliarity with Western health concepts and service provision can increase the interpreting challenges. Published literature provides general guidance on working with interpreters in primary care but few studies focus on interpretation in refugee SRH consults. To address this, we explored the challenges faced by providers of refugee services (PRS) during interpreter mediated SRH consultations with Burma born refugees post settlement in Australia. We used qualitative methodology and interviewed 29 PRS involved with migrants from Burma including general practitioners, nurses, interpreters, bilingual social workers, and administrative staff. The interviews were audio-recorded, transcribed, and subjected to thematic analysis following independent coding by the members of the research team. Key themes were formulated after a consensus discussion. The theme of “interpretation related issues” was identified with six sub-themes including 1) privacy and confidentiality 2) influence of interpreter’s identity 3) gender matching of the interpreter 4) family member vs. professional interpreters 5) telephone vs. face-to-face interpreting 6) setting up the consultation room. When faced with these interpretation related challenges in providing SRH services to people from refugee backgrounds, health care providers combine best practice advice, experience-based knowledge and “mundane creativity” to adapt to the needs of the specific patients. The complexity of interpreted SRH consultations in refugee settings needs to be appreciated in making good judgments when choosing the best way to optimize communication. This paper identifies the critical elements which could be incorporated when making such a judgement. Future research should include the experiences of refugee patients to provide a more comprehensive perspective.

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Video-mediated remote interpreting in healthcare

Cited by 7 publications

References 10 publications

A Synthetic Review of Cognitive Load in Distance Interpreting: Toward an Explanatory Model

A Synthetic Review of Cognitive Load in Distance Interpreting: Toward an Explanatory Model

Video-Mediated Interpreting

Interpreting in Sexual and Reproductive Health Consults With Burma Born Refugees Post Settlement: Insights From an Australian Qualitative Study

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