Viewpoint: Can TQM Fill a Gap in Higher Education?

Vazzana, Gary; Winter, Janet K.; Waner, Karen K.

doi:10.1080/08832323.1997.10118328

Cited by 24 publications

(13 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In response to growing concerns from stakeholders about poor or inconsistent quality, institutions of higher education are increasingly seeking ways to improve education quality (Lawrence and McCullough, 2001). Many colleges and universities have looked up methods from industry and adopt some type of total quality management (TQM) system to create competitiveness (Hubbard, 1994;Vazzana et al, 1997). In the USA, there is a tremendous pressure on universities in providing high-quality education and operating result.…”

Section: Introductionmentioning

confidence: 99%

Establishment and application of performance measure indicators for universities

Chen

Wang²,

Yang³

2009

The TQM Journal

View full text Add to dashboard Cite

Purpose -To promote university education quality, performance measure indicators (PMIs) must be established. These indicators ensure the maintenance of university operating standards, encourage individual universities to work on inadequacies, and promote university competitiveness. The purpose of this paper is to address this issue. Design/methodology/approach -A literature analysis was conducted and European, American and Taiwanese education evaluation indicators were used to develop the PMIs. Data were collected from the following sources: US-MBNAQ; US News & World Report; two renowned US education journals; UK University Committee Reports; UK-CVCP/UGC; three renowned UK education evaluation newspapers, opinions from the Ministry of Education and submissions from scholars in Australia and Taiwan. A total of 13 scholars were invited to participate in the literature review and analysis, which employed Delphi methods. Findings -These indicators included 18 measurement dimensions, and 78 PMIs were developed. Applying these PMIs resulted in the creation of key performance indicators and a balanced scorecard (BSC) of performance measures. In addition, BSC represented a self-evaluation performance indicator that universities could use to achieve the objective of performance management. Originality/value -The PMI by means of their integration into the BSC, allow management by objectives, a method to build the performance of each department and organization.

show abstract

Section: Introductionmentioning

confidence: 99%

Establishment and application of performance measure indicators for universities

Chen

Wang²,

Yang³

2009

The TQM Journal

View full text Add to dashboard Cite

show abstract

“…Given the increasing importance of a commercial logic worldwide, for example, research on universities observes the adoption of management concepts that are common in the corporate business world (Birnbaum 2000(Birnbaum , 2001Fay and Zavattaro 2016), including total quality management (Vazzana et al 1997;De Boer et al 2007), corporate social responsibility (Sammalisto and Arvidsson 2005;Dahan and Senol 2012), and merit-based payments (Wilkesmann and Schmid 2012). Another example is the global spread of a logic of inclusion and equality in higher education-at least across industrial countries (Ramirez et al 1997;Ramirez and Wotipka 2001;Paxton et al 2006; Barry et al 2007;Dorius and Firebaugh 2010;Nkomo and Hoobler 2014;Ramirez and Kwak 2015;Su et al 2015).…”

Section: Introductionmentioning

confidence: 99%

The role of imprinting on the adoption of diversity management in German universities

Oertel

2018

Public Administration

View full text Add to dashboard Cite

This study questions the universal effect of organizational imprinting and argues that the relevance of the imprint differs across organizations' administrative levels. Specifically, this study analyses how institutional founding conditions affect the adoption of diversity management, as a method of responding to increasing institutional pressure to conform to a logic of inclusion and equality in institutions of higher education. Focusing on 112 universities in Germany, results show that the imprint does not affect the adoption of diversity management in general but does so at higher administrative levels. Through a discussion of these findings, this study contributes to a more comprehensive understanding of how imprinting affects organizations. Further, it contributes to a better understanding of factors that influence the diffusion of diversity management in universities.

show abstract

“…The TQM approach has also produced positive results in the service sector, including some applications in higher education (Bandyopadhyay & Lichtman, 2007;Lawrence & McCollough, 2004). Although it has been used most often in educational settings to improve academic support and administrative functions, there are also examples of successful TQM applications in university classrooms (Babbar, 1996;Lawrence & McCollough, 2004;Vazzana, Winter, & Waner, 1997).…”

mentioning

confidence: 99%

Reducing Content Variance and Improving Student Learning Outcomes

Meuter

Chapman

Toy

et al. 2009

Journal of Marketing Education

View full text Add to dashboard Cite

This article describes a standardization process for an introductory marketing course with multiple sections. The authors first outline the process used to develop a standardized set of marketing concepts to be used in all introductory marketing classes. They then discuss the benefits to both students and faculty that occur as a result of standardizing a required course that has multiple sections. Finally, they present results from a survey designed to assess student attitudes about the use of standardized marketing concepts within a course and across the curriculum. The results indicate that students value a standardized curriculum and appreciate more repetition of concepts within and between marketing classes. In addition, the survey results show that students who are introduced to the standardized set of concepts in their introductory marketing classes score higher on a knowledge test than students who are not exposed to the standardized set of concepts.

show abstract

Viewpoint: Can TQM Fill a Gap in Higher Education?

Cited by 24 publications

References 3 publications

Establishment and application of performance measure indicators for universities

Establishment and application of performance measure indicators for universities

The role of imprinting on the adoption of diversity management in German universities

Reducing Content Variance and Improving Student Learning Outcomes

Contact Info

Product

Resources

About