Violence in the emergency department: A literature review

Why Do Relatives Of Patients at the Emergency Room Get Angry? Turkey

“…This may be due to the fact that university graduates requested to get information about their patients from the medical staff more frequently, and consequently, had higher levels of expectations. The emergency departments generally have the greatest density of patients between 16:00 and 20:00, and it is observed that patients/patient relatives have higher levels of anger and violence during these hours (19). In this study, it was observed that patient relatives had higher levels of anger between 16:00 and 24:00, which is similar to the results of the study of Lau (19).…”

“…The emergency departments generally have the greatest density of patients between 16:00 and 20:00, and it is observed that patients/patient relatives have higher levels of anger and violence during these hours (19). In this study, it was observed that patient relatives had higher levels of anger between 16:00 and 24:00, which is similar to the results of the study of Lau (19). This situation can be associated with excessive intensity of patients at the emergency rooms during evening hours, and therefore, increased anger levels of the patient relatives.…”

“…Similar to the reasons of anger stated in this study, the following facts increase the anger levels of patients/patient relatives and cause medical staff to be exposed to violence. Patient relatives request to be immediately taken care of and they think that their patients are more urgent, waiting rooms are untidy and crowded, registration procedures take a long time, patients and patient relatives have suspicions about the irregular business or injustice regarding inclusions, number of medical staff is insufficient during the busiest time of the day, and the staff displays irrelevance (10,17,19,22,23,25).…”

A Familiar Matter: Violence Towards Nurses: Review

“…19 Bazı çalışmalarda ise gece mesailerinde şiddetin gün-düz mesailerinden daha fazla olduğu, şiddetin en sık olduğu saatin ise 16.00-20.00 olduğu bulunmuş-tur. 20,21 Araştırmalar, hemşirelerin çoğunlukla fiziksel, sözel ve cinsel şiddete uğradıklarını göstermekte-dir. Hemşirelerin hasta ve hasta yakınları, kendi meslektaşları, diğer ekip üyeleri tarafından şiddete uğradıkları bildirilmektedir.…”

“…Özellikle hasta sirkülasyonunun ve hasta yakınlarının fazla olduğu, acil servis, poliklinik, cerrahi, dahili birimlerde sözel ve fiziksel saldırının daha yoğun yaşandığı saptanmıştır. 2,[21][22][23] Maruz kaldıkları şiddet sonucunda hemşirelerde bakım kalitesinin düştüğü, moral bozukluğu, stres, meslekten ayrılma, işle ilgili hataların arttığı, öz saygı ve verimliliğin azaldığı belirlenmiştir. 2 Bensley ve ark., sağlık çalışanları arasında yaptıkları ça-lışmada, şiddetin hemşireler için büyük mesleki bir sorun ve zaman kaybına neden olan bir olgu olduğunu belirtmişlerdir.…”