Violence towards health care staff and possible effects on the quality of patient care

Arnetz, Judith E.; Arnetz, Bengt B.

doi:10.1016/s0277-9536(00)00146-5

Cited by 301 publications

(261 citation statements)

References 33 publications

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“…[22,[24][25][26] The association between burnout and violence towards health care staff also found by Arnetz and Arnetz [20] is similar to our study. It has also been reported that violence or threats experienced by health care staff, as well as burnout, have negative effects on the quality of health care services offered.…”

Section: Discussionsupporting

confidence: 88%

“…There have been few studies in the literature with similar results. [1,9,12,[20][21][22][23][24] Our results also indicated that there was a strong association between burnout and violence experienced by physicians working in emergency departments in our community. Violence-burnout relation in the literature has been referred to as anecdotal so far.…”

Section: Discussionsupporting

confidence: 54%

“…It has also been reported that violence or threats experienced by health care staff, as well as burnout, have negative effects on the quality of health care services offered. [20,21] There seems to be a tight circle between violence and burnout among physicians working in emergency departments. As long as violence is frequent, it is expected that it will have a substantial effect on the staff's well-being and burnout in our emergency departments.…”

Section: Discussionmentioning

confidence: 99%

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Assessment of the Relationship between Violence and Burnout among Physicians Working in Emergency Departments, Turkey

Erdur

Ergin

Yuksel³

et al. 2015

Ulus Travma Acil Cerrahi Derg

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Section: Discussionsupporting

confidence: 88%

Section: Discussionsupporting

confidence: 54%

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Assessment of the Relationship between Violence and Burnout among Physicians Working in Emergency Departments, Turkey

Erdur

Ergin

Yuksel³

et al. 2015

Ulus Travma Acil Cerrahi Derg

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“…3,6 In addition, there is a growing understanding of key personal, work and patient factors that may increase the risk of exposure to aggression in medical work, 1,7 and the negative effect it may have on clinician health and well being, 8 workforce participation decisions 9,10 and the quality of medical care. 11,12 The risk of workplace aggression is recognised as being higher in younger and primarily hospital-based clinicians. 3,13,14 To date, however, the body of evidence is equivocal, even contradictory, with regard to differences between males and females in exposure to non-physical 1,3,15 and physical forms of aggression.…”

Section: Introductionmentioning

confidence: 99%

Differences in risk and protective factors for workplace aggression between male and female clinical medical practitioners in Australia

Hills¹

2017

Aust. Health Review

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Objectives. The aim of the present study was to investigate differences in prevalence, as well as risk and protective factors, for exposure to workplace aggression between male and female clinicians in Australian medical practice settings.Methods. In a cross-sectional, self-report study in the third wave of the Medicine in Australia: Balancing Employment and Life survey (2010-11), 16 327 medical practitioners were sampled, with 9449 (57.9%) respondents working in clinical practice. Using backward stepwise elimination, parsimonious logistic regression models were developed for exposure to aggression from external (patients, patients' relatives or carers and others) and internal (co-workers) sources in the previous 12 months.Results. Overall, greater proportions of female than male clinicians experienced aggression from external (P < 0.001) and internal (P < 0.01) sources in the previous 12 months. However, when stratified by doctor type, greater proportions of male than female general practitioners (GPs) and GP registrars experienced external aggression (P < 0.05), whereas greater proportions of female than male specialists experienced external (P < 0.01) and internal (P < 0.01) aggression. In logistic regression models, differences were identified in relation to age for males and experience working in medicine for females with external and internal aggression; working in New South Wales (vs Victoria) and internal aggression for females; a poor medical support network and external aggression, and perceived unrealistic patient expectations with internal aggression for males; warning signs in reception and waiting areas with external aggression for males; and optimised patient waiting conditions with external and internal aggression for females.Conclusions. Differences in risk and protective factors for exposure to workplace aggression between male and female clinicians, including in relation to state and rural location, need to be considered in the development and implementation of efforts to prevent and minimise workplace aggression in medical practice settings.What is known about the topic? Workplace aggression is prevalent in clinical medical settings, but there are conflicting reports about sex-based differences in the extent of exposure, and little evidence on differences in risk and protective factors for exposure to workplace aggression. What does this paper add? Differences in workplace aggression exposure rates between male and female clinicians are highlighted, including when stratified by doctor type. New evidence is reported on differences and similarities in key personal, professional and work-related factors associated with exposure to external and internal aggression. What are the implications for practitioners? In developing strategies for the prevention and minimisation of workplace aggression, consideration must be given to differences between male and female clinicians, including with regard to personality, age and professional experience, as well as work locations, conditions and settin...

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“…Regardless of the incorrect perception of WPV as part of the job, exposures to WPV can lead to negative consequences for patient care, staff, and the health care organization [8,9] . WPV has been associated with a decrease in the quality of care rendered and could potentially and negatively affect patient safety [11,12] . Researchers found that WPV results in increased turnover and intention to leave the profession [13] .…”

Section: Introductionmentioning

confidence: 99%

Workplace violence: A call for action

Pekar

Gillespie

2013

JHA

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Workplace violence (WPV) is a serious threat to the nursing workforce. WPV results in decrease morale, job dissatisfaction, and increase nurse turnover and intentions to leave the profession. WPV has been associated with decrease in the quality of care rendered and could negatively affect patient safety. Given the direct and indirect financial consequences of WPV, it is critical that nursing leaders take actions to reduce WPV by establishing violence prevention programs. Nursing leaders should also reach out to the public, their professional health organization, and the scientific community to provide education and craft regulation to reduce this threat on the nursing workforce and change the perception that violence is part of the job.

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Violence towards health care staff and possible effects on the quality of patient care

Cited by 301 publications

References 33 publications

Assessment of the Relationship between Violence and Burnout among Physicians Working in Emergency Departments, Turkey

Assessment of the Relationship between Violence and Burnout among Physicians Working in Emergency Departments, Turkey

Differences in risk and protective factors for workplace aggression between male and female clinical medical practitioners in Australia

Workplace violence: A call for action

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