Visitor Satisfaction

Li, Jessie Wen Jie; Carr, Neil

doi:10.1300/j149v05n03_03

Cited by 40 publications

(3 citation statements)

References 33 publications

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“…However, according to Martín, Collado, and del Bosque (2009), there is no consistency in the comparison standards; additionally, this approach does not provide importance levels for each tourism attribute. Other studies use the performance-only approach (McDowall & Ma, 2010) because Li and Carr (2004) contend that it is a "simple, easy and reliable tool" to measure visitor response (p.45). However, Wade and Eagles (2003) criticise that the performance-only approach can result in incorrect assumptions and poor investment decisions because the importance of attributes is not measured.…”

Section: Literature Reviewmentioning

confidence: 99%

Visitor responses to environmental interpretation in protected areas in Vietnam: a motivation-based segmentation analysis

Phan

Schott

2019

Tourism Recreation Research

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Environmental interpretation is regarded as an effective soft management strategy for educating visitors and managing their impacts on protected areas. Only limited research has been conducted on visitors' views on environmental interpretation in protected areas in the rapidly developing destinations of South-East Asia, with particular gaps in understanding different visitor groups. This article seeks to fill this gap in the context of Vietnam by examining visitor responses to services for environmental interpretation in one of the country's largest national parks. The research employed Importance-Performance Analysis and subsequent motivation-based visitor segmentation based on 237 sets of pre and post-visit questionnaires distributed by the authors as self-complete questionnaires at the entry and exit gateway to the national park. The findings highlight that site interpreters were considered the most important service providers, while displays at the museum and videos were identified as important but low performing. A number of differences between motivation-based visitor groups as well as some culturally-anchored response patterns emerged which highlighted the need for park management to consider different visitor groups; not only in terms of their motivations to visit but also their cultural backgrounds when designing, investing maintenance funding, and evaluating interpretive services.

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Section: Literature Reviewmentioning

confidence: 99%

Visitor responses to environmental interpretation in protected areas in Vietnam: a motivation-based segmentation analysis

Phan

Schott

2019

Tourism Recreation Research

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“…Explained that visiting community/tourist satisfaction must be measured with a specific purpose , because measurement uses a multi-faceted approach , then the results obtained are not just cumulative evaluation of service quality from a number of individual service providers, but also obtained the results of a comparison between expectations and experiences, the difference between perceived expectations and performance, and appropriate between tourist expectations and uniqueness or beauty found in tourist sites that headed. Li and Carr (2004). illustrate that the Australian government is in accordance with the natural and environmental conditions that are there , building a unique tourism with the development of natural attractions, wildlife, and a unique Australian environment to attract tourists to visit, for development and increased tourism industry in the country.…”

Section: Visitors Community Satisfactionmentioning

confidence: 99%

“…This is an important element that influences decisions for visiting people to repeat visits or to recommend to friends and family about the tourist sites they have visited. For example, the results of research by Li and Carr (2004). [20] illustrate that the Australian government is in accordance with the natural and environmental conditions that are there, building a unique tourism with the development of natural attractions, wildlife, and a unique Australian environment to attract tourists to visit, for development and improvement of the pariwiwsata industry in the country.…”

Section: T-test Test For Variable Community Satisfaction Visitsmentioning

confidence: 99%

Policy Management to Develpo Tourism Work Culture Consciousness and Increasing Visiting People’s Satisfaction

Frinaldi

2019

jgp

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A satisfaction of visitors in Lake Singkarak, District of Solok, West Sumatera is not only influenced by the beauty of the landscape, facilities, and events available but also of the magnitude of satisfaction of the work culture of tourism consciousness by staff who provide a service to the visitors. Awareness is essential to increase visits to the lake. The purpose of this study was to analyze the influence of tourism consciousness work culture by apparatus on visitor's satisfaction. The research has been done for two consecutive years. The analysis uses quantitative methods in the year 2017 and is continued with qualitative techniques in 2018. The sampling technique is done by purposive sampling. Quantitative data was collected using a Likert scale questionnaire that had been tested for validity and reliability. Before being analyzed using regression, a classic assumption test and analysis of Total Achievement of Respondents (TCR) were examined. Whereas for qualitative data using informants and assisted with interview guides. The findings of the descriptive, in general, show that all elements of the work culture aware of tourism are categorized sufficient, but there are high categories. Then, the results of multiple regression tests influence the variables of work culture on visitor satisfaction to have a significant effect. This is in line with the results in a qualitative manner in general, the visiting community expects an increase in the work culture of tourism awareness among the apparatus and the tourism community around Lake Singkarak, Solok district, to increase community satisfaction visiting the location. Study shows that strengthen in the form of crucial digital governance by the regional government so that the tourism sector can significantly increase tourist visitors from abroad. Boosting performances of the tourism sector as well as accelerate the growth of this sector considerably in the current era cannot only rely on current promotions; it needs information technology touch.

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You're welcome? Hong Kong's attitude towards the Individual Visit Scheme

Wassler

Schuckert

Hung

et al. 2018

Journal of Tourism Research

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This paper used a mixed-method approach, combining cluster analysis and memberchecking interviews to understand Hong Kong residents' attitudes towards the Individual Visit Scheme policy for mainland Chinese tourists. Three distinct clusters were identified, which grew significantly more positive with advancing age and higher income levels of the respondents. Interviews showed that these two factors substantially position residents' attitude towards the Individual Visit Scheme through social exchange and social representations. Younger, lower income Hong Kongers tended to rely largely on social representations, such as values and preconceptions, whereas older and higher income earning residents were found to build more widely upon more rational social exchange principles.

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Visitor Satisfaction

Cited by 40 publications

References 33 publications

Visitor responses to environmental interpretation in protected areas in Vietnam: a motivation-based segmentation analysis

Visitor responses to environmental interpretation in protected areas in Vietnam: a motivation-based segmentation analysis

Policy Management to Develpo Tourism Work Culture Consciousness and Increasing Visiting People’s Satisfaction

You're welcome? Hong Kong's attitude towards the Individual Visit Scheme

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