Wait, Can You Move the Robot?

Stoll, Brett; Reig, Samantha; He, Lucy; Kaplan, I. B.; Jung, Malte; Fussell, Susan R.

doi:10.1145/3171221.3171243

Cited by 34 publications

(22 citation statements)

References 33 publications

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“…Pepper has both an autonomous mode, and a telepresence mode, where someone can take control over its movements. Telepresence robots in the work environment [39,64] and conferences [7,26,48] (as well as other task-related [34,56], or even domestic environments [70]) where people cannot physically attend are existing examples of this behaviour. Improved social presence via telepresence technologies has already been explored, even with simple telepresence devices [60].…”

Section: Robots As Social Proxiesmentioning

confidence: 99%

Long-Term Value of Social Robots through the Eyes of Expert Users

Dereshev

Kirk

Matsumura

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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Socially-enabled digital technologies have attracted academic interest for decades, with recent commercial examples of Siri and Alexa, capturing public attention. However, despite ubiquitous visions of a robotic future, very few fully-fledged social robots are currently available to consumers. To improve their designs, studies of their long-term use are particularly valuable, but are currently unavailable. To address this gap, we report on interviews with four long-term users of Pepper-a social robot introduced in 2014. Our thematic analysis elicited insights across three kinds of value Pepper brought to its users: utilitarian functionality; the community that formed around Pepper; and a personal value of affection. We focus on two contributions those values bring to social robot design: social robots as social proxies, alleviating disabilities or acting akin to social media profiles; and robot nurturing as a design construct, going beyond purely utilitarian or hedonistic perspectives on robots.

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Section: Robots As Social Proxiesmentioning

confidence: 99%

Long-Term Value of Social Robots through the Eyes of Expert Users

Dereshev

Kirk

Matsumura

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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“…Spaces for “co-location” can be virtual workplaces (eg, Meta Horizon Workrooms 11 ) or in real offices (eg, Microsoft Holoportation 12 and Telepresence Robot 13 ). These so-called metaverse technologies, in addition to other kinds of telepresence technologies, help people collaborate online.…”

Section: Background and Significancementioning

confidence: 99%

Adopting a metaverse-based workspace to support research team collaboration: a pilot study from an academic health informatics laboratory

Zhu

Vennemeyer

et al. 2023

JAMIA Open

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Objective This study aimed to understand how a metaverse-based (virtual) workspace can be used to support the communication and collaboration in an academic health informatics lab. Materials and Methods A survey of lab members (n = 14) was analyzed according to a concurrent triangulation mixed methods design. The qualitative survey data were organized according to the Capability, Opportunity, Motivation, Behavior (COM-B) model and combined to generate personas that represent the overall types of lab members. Additionally, scheduled work hours were analyzed quantitatively to complement the findings of the survey feedback. Results Four personas, representative of different types of virtual workers, were developed using the survey responses. These personas reflected the wide variety of opinions about virtual work among the participants and helped to categorize the most common feedback. The Work Hours Schedule Sheet analysis showed the low number of possible collaboration opportunities that were utilized compared to the number available. Discussion We found that informal communication and co-location were not supported by the virtual workplace as we had originally planned. To solve this issue, we offer 3 design recommendations for those looking to implement their own virtual informatics lab. First, labs should establish common goals and norms for virtual workplace interactions. Second, labs should carefully plan the virtual space layout to maximize communication opportunities. Finally, labs should work with their platform of choice to address technical limitations for their lab members to improve user experience. Future work includes a formal, theory-guided experiment with consideration on ethical and behavioral impact.

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“…Finally, access to resources has been found as a crucial factor inuencing collaboration between collocated team members and team members interacting through a telepresence robot [78]. Team members orient towards a telepresence robot when its operator has information which they do not have, but largely ignore the telepresent team member when they themselves have access to this information.…”

Section: Remote Collaboration In Teleoperation and Distributed Teamsmentioning

confidence: 99%

“…Controlling a robot from a distance brings many challenges well documented in the literature of CSCW and allied elds, including limitations in perception through the sensors of the robot [12,15,83], a resulting lack of situation awareness [12,21], and diculties in building shared mental models with other team members [12,15,58,83]. As robot operators often collaborate with workers that are at a distance from their own location [58], they may also encounter challenges common to remote collaboration more generally, such as diculties of maintaining common ground [19,38,63], limitations in nonverbal communication and establishing joint attention [47] and experience a reduced inuence of telepresent team members on a larger collocated team [78]. Distance has also been found to matter when people interact directly with telepresence robots [76,82,84] as people have been found to apply social norms about appropriate distance [29] directly to robots.…”

Section: Introductionmentioning

confidence: 99%

Operating at a Distance - How a Teleoperated Surgical Robot Reconfigures Teamwork in the Operating Room

Pelikan

Cheatle

Jung

et al. 2018

Proc. ACM Hum.-Comput. Interact.

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This paper investigates how a teleoperated surgical robot recongures teamwork in the operating room by spatially redistributing team members. We report on ndings from two years of eldwork at two hospitals, including interviews and video data. We nd that while in non-robotic cases team members huddle together, physically touching, introduction of a surgical robot increases physical and sensory distance between team members. This spatial rearrangement has implications for both cognitive and aective dimensions of collaborative surgical work. Cognitive distance is increased, necessitating new eorts to maintain situation awareness and common ground. Moreover, aective distance is introduced, decreasing sensitivity to shared and non-shared aective states and leading to new practices aimed at restoring aective connection within the team. We describe new forms of physical, cognitive, and aective distance associated with teleoperated robotic surgery, and the eects these have on power distribution, practice, and collaborative experience within the surgical team. CCS Concepts: • Human-centered computing → Computer supported cooperative work; Empirical studies in collaborative and social computing; Collaborative and social computing theory, concepts and paradigms;

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Wait, Can You Move the Robot?

Cited by 34 publications

References 33 publications

Long-Term Value of Social Robots through the Eyes of Expert Users

Long-Term Value of Social Robots through the Eyes of Expert Users

Adopting a metaverse-based workspace to support research team collaboration: a pilot study from an academic health informatics laboratory

Operating at a Distance - How a Teleoperated Surgical Robot Reconfigures Teamwork in the Operating Room

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