“…Meanwhile, the perception of usefulness and ease of use will have a significant impact on the adoption behavior of individual users in various fields (Li et al, 2012;Wang, 2015;Elhajjar & Ouaida, 2019). The influencing factors of the adoption behavior of individual users can be divided into the following three categories: (1) Psychological factors mainly include user perception, behavior and attitude (Wang et al, 2015;Li & Zhong, 2016), user expectations (Liu, 2015;Geng et al, 2017;Yuen et al, 2021), cognition (Farivar et al, 2020), self-efficacy (Alam et al, 2020;Irfan et al, 2020) and user trust level (Liu, 2015;Li & Zhong, 2016). ( 2) Technical characteristics mainly include compatibility (Yang et al, 2012), matching degree of task and technology (Liu, 2015), task characteristics (Wang, 2015) and technical characteristics and convenience (Alam et al, 2020).…”