What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage

Veeramootoo, Narvadha; Nunkoo, Robin; Dwivedi, Yogesh K.

doi:10.1016/j.giq.2018.03.004

Cited by 304 publications

(364 citation statements)

References 102 publications

(192 reference statements)

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“…The citizens are one of the most important stakeholders of such developments. Hence, in order to avoid resistance from stakeholders and failure of such initiatives Hughes et al 2016Hughes et al , 2017, the perceptions of citizens and government employees towards various aspects of smart cities should also be explored by utilising established theories and models (see for example, AlAlwan et al 2017;Dwivedi et al 2011aDwivedi et al , 2011bDwivedi et al , 2013Dwivedi et al , 2016Dwivedi et al , 2017bDwivedi et al , 2017cHossain and Dwivedi 2014;Kapoor et al 2014aKapoor et al , 2014bKapoor et al , 2015Rana and Dwivedi 2015;Rana et al 2015aRana et al , 2015bRana et al , 2016Rana et al , 2017Shareef et al 2011Shareef et al , 2016aShareef et al , 2016bShareef et al , 2017Sinha et al 2017;Slade et al 2015;Veeramootoo et al 2018;Weerakkody et al 2013Weerakkody et al , 2017) from information systems and electronic government domains.…”

Section: Limitations and Future Scopementioning

confidence: 99%

Barriers to the Development of Smart Cities in Indian Context

Luthra²,

et al. 2018

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Smart city development is gaining considerable recognition in the systematic literature and international policies throughout the world. The study aims to identify the key barriers of smart cities from a review of existing literature and views of experts in this area. This work further makes an attempt on the prioritisation of barriers to recognise the most important barrier category and ranking of specific barriers within the categories to the development of smart cities in India. Through the existing literature, this work explored 31 barriers of smart cities development and divided them into six categories. This research work employed fuzzy Analytic Hierarchy Process (AHP) technique to prioritise the selected barriers. Findings reveal that 'Governance' is documented as the most significant category of barriers for smart city development followed by 'Economic; 'Technology'; 'Social'; 'Environmental' and 'Legal and Ethical'. In this work, authors also performed sensitivity analysis to validate the findings of study. This research is useful to the government and policymakers for eradicating the potential interferences in smart city development initiatives in developing countries like India.

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Section: Limitations and Future Scopementioning

confidence: 99%

Barriers to the Development of Smart Cities in Indian Context

Luthra²,

et al. 2018

Self Cite

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“…The United Nations (UN) defines electronic government (hereafter, eGov) as the use of information and communication technologies (ICTs) and its application by the government for the provision of information and public services to the citizens (UN E-Government Survey, 2014). Worldwide, governments are utilizing modernization procedures for redesigning their services to offer online public services (Veeramootoo et al 2018). On the contrary, citizens are skeptical and cynical towards the use of mobile applications for government services (Dwivedi et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Mobile applications in government services (mG-App) from user's perspectives: A predictive modelling approach

Sharma

Al‐Badi

Rana

et al. 2018

Government Information Quarterly

148

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Mobile applications are becoming a preferred delivery method for the government sector and contributing to more convenient and timely services to citizens. This study examines the intention to use mobile applications for the government services (mG-App) in Oman. This study extended the Unified Theory of Acceptance and Use of Technology (UTAUT) model by including two constructs namely trust and information quality. Data were collected from 513 mobile application users across Oman. The research model was analyzed in two stages. First, structural equation modelling (SEM) was employed to determine significant determinants affecting users' acceptance of mG-App. In the second stage, a neural network model was used to validate SEM results and determine the relative importance of determinants of acceptance of mG-App. The findings revealed that trust and performance expectancy are the strongest determinants influencing the acceptance of mG-App. The findings of this research have provided theoretical contributions to the existing research on mG-App and practical implications to decision-makers involved in the development and implementation of mG-App in in Oman.

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“…Switzerland is illustrative in this aspect, which allowed minimizing these risks. So, in Geneva, an initiative to attract private partners for the provision of digital public services is being implemented [15]. So, a private partner produces and technically provides a service to an eligible end user individual.…”

Section: Resultsmentioning

confidence: 99%

Private Partnership as a Global Trend of Digital Government

Sidorenko

Khisamova

2019

SHS Web Conf.

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Currently, the concept of creating a digital government is firmly entrenched in the long-term development strategies of most countries of the world. However, the implementation of digital state projects requires capital investments to ensure the operation and maintenance of systems and technologies in a sustainable manner. Faced with excessive financial constraints, the governments of most countries were not able to fully provide open financial support for digital projects. In the context of budgetary savings and demand for improving the quality of public services, the search for innovative methods of financing projects has gained particular importance. This led to a steady global trend of public-private partnership in the provision of digital public services to the population. The purpose of this study was to identify the main trends in digitalization of the public administration system based on public-private partnerships, as well as to reveal the features and effectiveness of the implemented models. This study reveals the features of public-private partnership mechanisms, identifies the risks of such interaction, and presents examples of successful global practices to minimize these risks.

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What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage

Cited by 304 publications

References 102 publications

Barriers to the Development of Smart Cities in Indian Context

Barriers to the Development of Smart Cities in Indian Context

Mobile applications in government services (mG-App) from user's perspectives: A predictive modelling approach

Private Partnership as a Global Trend of Digital Government

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