What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool

Wu, Meng-San; Watson, Rebecca; Hayat, Fatima; Ratcliffe, Libuše; Beadsworth, Mike; McKenna, Mark; Corney, Daniel; Plum, Catherine; Macfarlane, Jamie-Leigh; Matareed, Maisoon; Butt, Sundas; Gupta, Sandipika; Hine, Paul; Defres, Sylviane; Wingfield, Tom

doi:10.7861/fhj.2020-0260

Cited by 12 publications

(16 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Despite our package of interventions improving some aspects of care 5 , sleep quality was rated low across both waves. These findings align with pre-COVID surveys and are a persistent issue in hospital care 13 .…”

Section: Discussionmentioning

confidence: 84%

“…In addition to physical symptoms of COVID-19, those hospitalised can experience negative psychosocial consequences: isolation, including related to infection prevention and control policies; lack of contact with family and friends unable to visit hospital; and uncertainty related to their prognosis 6 . This may be compounded by constrained communication, trust and rapport with healthcare professionals, particularly for people with hearing impairment due to personal protective equipment including masks 3,5,7 . Despite these challenges, our COVID-19 patient satisfaction survey showed that the quality of care at our centre was rated highly throughout the COVID-19 pandemic even during the second/third wave when our local health system was under significant operating pressures.…”

Section: Discussionmentioning

confidence: 99%

“…The survey was adapted from existing patient satisfaction surveys and integrated with our centre’s “Friends and Family Test” questions. An open-access version of the survey itself and accompanying standard operating procedure can be found in 5 .…”

Section: Methodsmentioning

confidence: 99%

See 2 more Smart Citations

A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK

Ahmad¹,

Watson²,

Ahmed³

et al. 2022

Wellcome Open Res

Self Cite

View full text Add to dashboard Cite

Background: The perspectives and experiences of people hospitalised with COVID-19 have been under-reported during the coronavirus pandemic. We developed and conducted a COVID-19 patient satisfaction survey in a large university-affiliated secondary healthcare centre in Liverpool, UK, during Europe’s first coronavirus wave (April-June 2020). The survey found that care was rated highly, including among people of Black Asian and Minority Ethnic (BAME) backgrounds. However, sleep-quality and communication about medications and discharge-planning were identified as areas for improvement. Methods: To improve care for people with COVID-19 admitted to our centre, we designed an educational package for healthcare professionals working on COVID-19 wards. The package, implemented in August 2020, included healthcare worker training sessions on providing holistic care and placement of “Practice Pointers” posters. Patient satisfaction was re-evaluated during the second/third COVID-19 waves in Liverpool (September 2020 - February 2021). Results: Across waves, most (95%) respondents reported that they would recommend our hospital to friends and/or family and rated overall care highly. Comparison of the responses of second/third-wave respondents (n=101) with first-wave respondents (n=94) suggested improved patient satisfaction across most care domains but especially those related to having worries and fears addressed and being consulted about medications and their side-effects. Conclusions: People admitted with COVID-19 to our centre in Liverpool, including those from BAME backgrounds, rated the care they received highly. A simple education package improved the feedback on care received by respondents between the first and second/third waves. These UK-first findings are informing regional strategies to improve person-centred care of hospitalised people with COVID-19.

show abstract

Section: Discussionmentioning

confidence: 84%

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK

Ahmad¹,

Watson²,

Ahmed³

et al. 2022

Wellcome Open Res

Self Cite

View full text Add to dashboard Cite

show abstract

Section: Discussionmentioning

confidence: 99%

A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK

Ahmad¹,

Watson²,

Ahmed³

et al. 2021

Wellcome Open Res

Self Cite

View full text Add to dashboard Cite

Background: The perspectives and experiences of people hospitalised with COVID-19 have been under-reported during the coronavirus pandemic. We developed and conducted a COVID-19 patient satisfaction survey in a large university-affiliated secondary healthcare centre in Liverpool, UK, during Europe’s first coronavirus wave (April-June 2020). The survey found that care was rated highly, including among people of Black Asian and Minority Ethnic (BAME) background. However, sleep-quality and communication about medications and discharge-planning were identified as areas for improvement. Methods: To improve care for people with COVID-19 admitted to our centre, we designed an educational package for healthcare professionals working on COVID-19 wards. The package, implemented in August 2020, included healthcare worker training sessions on providing holistic care and placement of “Practice Pointers” posters. Patient satisfaction was re-evaluated during the second/third COVID-19 waves in Liverpool (September 2020 - February 2021). Results: Across waves, most (95%) respondents reported that they would recommend our hospital to friends and/or family and rated overall care highly. Comparison of the responses of second/third-wave respondents (n=101) with first-wave respondents (n=94) suggested improved patient satisfaction across most care domains but especially those related to having worries and fears addressed and being consulted about medications and their side-effects. Conclusions: People admitted with COVID-19 to our centre in Liverpool, including those from BAME background, rated the care they received highly. A simple education package improved the feedback on care received by respondents between the first and second/third waves. These UK-first findings are informing regional strategies to improve person-centred care of hospitalised people with COVID-19.

show abstract

“…The work published in March 2021 by Meng-San Wu showed the results of a satisfaction survey completed by patients hospitalised for COVID-19 in Liverpool in the United Kingdom. Users gave a high rating to the quality of care received, particularly from medical and nursing staff, with communication being the area for improvement most often recommended by those surveyed 5,6 .…”

Section: Introductionmentioning

confidence: 99%

Level and Factors Associated with the Satisfaction of Teaching Staff with the COVID-19 Vaccination Program.

Algado-Sellés

Chico-Sánchez

Gras-Valentí

et al. 2021

Preprint

View full text Add to dashboard Cite

Background The impact of COVID-19 triggered an unparalleled effort towards the development of a vaccine given that vaccination is currently the most important strategy available for controlling the pandemic. Achieving high levels of vaccination coverage is key to this approach, and requires knowledge of user satisfaction levels. Thus, the objective of this work was to determine the levels of satisfaction with the COVID-19 vaccination program among vaccinated school workers.MethodsThis was a cross-sectional study which included the staff from educational centres invited for vaccination over 4 days at the Hospital General University Hospital of Alicante. The survey included sociodemographic variables, 13 questions on satisfaction with the vaccination program, and one open question for further suggestions. Satisfaction was calculated globally for each question and specifically by employing Student t-tests; the association between each variable and a high level of satisfaction was analysed with Chi-squared tests. Results Of 9,869 professionals invited, 9,261 attended the appointment; 5,756 were offered the possibility of participating in this survey and 2,989 (51.9%) accepted. The highest overall scores were assigned to the treatment patients received at the ‘registration point’ and the care they received from nurses during the vaccination. The aspect for which the lowest levels of satisfaction were registered was for the information received prior to vaccination. Sex and place of work were significantly associated with a high degree of satisfaction.Conclusions Understanding people’s perception of vaccination programs is essential to implementing improvements and to increase vaccination coverage. The level of satisfaction among school personnel was remarkably high, especially in relation to the treatment and attention they received at different points during the vaccination care circuit.

show abstract

What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool

Cited by 12 publications

References 9 publications

A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK

A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK

A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK

Level and Factors Associated with the Satisfaction of Teaching Staff with the COVID-19 Vaccination Program.

Contact Info

Product

Resources

About