“…Crosby and Bryson, 2005;McGuirk et al, 2015;Gil-Garcia and Sayogo, 2016;Tomusange et al, 2017), technical (e.g. Dawes, 1996;Zhang and Dawes, 2006;Gil-Garcia and Burke, 2010;Gil-Garcia and Sayogo, 2016;Zhou et al, 2020), relational (e.g. Dawes, 1996;Pardo et al, 2004;Yang and Maxwell, 2011;Bigdeli et al, 2013;Karlsson et al, 2017), contextual (e.g.…”