What Is Social About Service Innovation? Contributions of Research on Social Innovation to Understanding Service Innovation

Jacobsen, Heike; Jostmeier, Milena

doi:10.1007/978-3-642-32879-4_7

Cited by 4 publications

(2 citation statements)

References 7 publications

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“…Second, the emergence of SI is a new academic field/discipline that needs to develop a comprehensive theoretical framework of sociotechnical innovation (Howaldt and Schwarz, 2010). Drawing on prior studies of SI (Djellal and Gallouj, 2012; Jacobsen and Jostmeier, 2012; Windrum et al , 2016), the extended issues related to service innovation have not been sufficiently studied. SI can act as a bridge between the openness of technology adoption and service innovation.…”

Section: Discussionmentioning

confidence: 99%

Openness of technology adoption, top management support and service innovation: a social innovation perspective

Hsu

Liu

Tsou

et al. 2019

Jnl of Bus & Indus Marketing

143

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Purpose Technology has been central and has made service innovations technically feasible and economically viable. Top management support, however, plays an important role in shaping a firm’s service innovation-related strategies and decisions. This study aims to propose a theoretical framework that delineates the relationships among openness of technology adoption, top management support and service innovation within social innovation context. Design/methodology/approach This study obtained the data through a survey of 176 information technology (IT) firms in Taiwan; IT managers were selected as the data collection sources. A partial least squares analysis was used to address sophisticated data analysis issues. Findings The empirical evidence indicates that openness of technology adoption enhances service innovation within social innovation context. Furthermore, top management support facilitates the relationship between openness of technology adoption and service innovation. Research limitations/implications The openness of technology adoption captures the interactions among top management support in shaping service innovation. Researchers should examine the nature of open technology infrastructure that will foster such service innovation from social innovation perspective. Practical implications The detailed findings offer practical suggestions for firms that are compelling to invest in advanced open technologies, giving opportunities for service innovation, solving social problems and meeting the new societal challenges. Additionally, firms may foster their top management’s positive intention to support service innovation by pre-planned support activities, such as allocating sufficient new service resources and qualified support technicians. Originality/value This study contributes to the evolving literature on the social innovation, service-dominant logic, and contingency theory. This analysis suggests that these perspectives offer a potentially useful view for integrating insights from different literature streams (e.g. openness, social innovation, service innovation, top management support and technology management) by examining them through a different conceptual lens, thus reinforcing existing findings.

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Section: Discussionmentioning

confidence: 99%

Openness of technology adoption, top management support and service innovation: a social innovation perspective

Hsu

Liu

Tsou

et al. 2019

Jnl of Bus & Indus Marketing

143

View full text Add to dashboard Cite

show abstract

“…The main factors of development growth, in which there are certain reserves of its increasing on enterprises are: improving materially technical base of production with its sequent innovative update; increasing the management quality and production organization with goals and tasks of enterprises' strategic development growth with regard to amount and quality of made production and sequent increasing of its competitiveness, changing the product policy structure in the enterprise, according to corrected interests of market conjecture and increasing the level of cooperation and production diversification, set up for speeding up the technical economical adaptation to new tasks of industry meaning and population [9].…”

Section: ) Development and Possibilities Of Its Growth On The Enterpmentioning

confidence: 99%

Questions for Improving the Quality of Machine - Building Enterprises Workforce Management in Post - Crisis Conditions

Putyatina¹,

Tikhonov²,

Lavrova³

et al. 2020

TEM Journal

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The article is dedicated to problems that include improving the quality of machine-building enterprises workforce management in post-crisis terms. There are the main specialties of crisis conditions in economy, which have to be taken into consideration while developing policy in enterprise's staff sphere. Actuality and novelty of the problem are in extension of the existing crisis, while studying its consequences we just need to analyze and summarize them by encompassing both theory and practice. The goal of research is finding out possible ways of recovering enterprises' activity, while going out of the crisis on the basis of all resources mobilization and especially labor ones. The methodological basis of research is fundamental works in enterprises' staff management and possibility of usage in modern conditions. The indicators, which define the improving of machine-building enterprises workforce management for defining the weakest places in making perspective routes of work with staff in post-crisis conditions, are considered in detail. Such routes as changing average headcount of industry production staff within the enterprise (IPS) and workers, recovering and improving staff structure, usage of work time, estimation of staff movement, estimation of staff quality, question of labor increasing growth, as an important economical criterion of their usage for enterprises' recovering to the before-crisis development level are studied.

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Framing the New Social–Service Innovation Mindset

Spena

Colurcio

Melia

2016

Innovating in Practice

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What Is Social About Service Innovation? Contributions of Research on Social Innovation to Understanding Service Innovation

Cited by 4 publications

References 7 publications

Openness of technology adoption, top management support and service innovation: a social innovation perspective

Openness of technology adoption, top management support and service innovation: a social innovation perspective

Questions for Improving the Quality of Machine - Building Enterprises Workforce Management in Post - Crisis Conditions

Framing the New Social–Service Innovation Mindset

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