What Is Trust in E-Government? A Proposed Typology

Papadopoulou, Panagiota; Nikolaidou, Maria; Martakos, Drakoulis

doi:10.1109/hicss.2010.491

Cited by 67 publications

(50 citation statements)

References 27 publications

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“…Based on the complexity of trust as an "interpersonal and organisational" [5, p.3] as well as multidimensional construct [17, p.976], various attempts of defining [3, 5, 12, 17-19, 23, 24, 30, 36] and modelling [3,17,23,24,28] trust exist, originating from diverse disciplines [3, p.138]. Not only between, but also within the diverse disciplines, no conclusion about a unique definition of trust exists [24, p.31].…”

Section: Complexity Of Trustmentioning

confidence: 99%

“…Influence of trust, trust objects and forms, as they have been e.g. analysed for e-government [3,5,28], could not be identified in such a form for e-participation. Principles and guidelines for designing trust in e-participation as Shneiderman developed for online experiences in general [38] are also not yet applied to e-participation cases.…”

Section: Introductionmentioning

confidence: 97%

“…the objects towards which trust is directed in a situational context, is conducted by Papadopoulou et al [28]. The forms of trust defined there can be considered a more detailed differentiation for e-government of the model proposed by Blind.…”

mentioning

confidence: 99%

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Trust in e-participation

Scherer

Wimmer

2014

Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance

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Trust plays a significant role along the life-cycle of (electronic) participation initiatives. Based on causal roles that trust may have according to Rousseau et al. [31, p.396] -(1) trust as condition for participation, (2) trust during participation, and (3) trust as outcome of participation -it is imperative to analyse these influential roles in order to take measures that contribute to higher trust and to reduce distrust in, and as an outcome of participation. In this regard, a literature study is performed analysing research on trust in e-government, online commerce and e-participation. Literature research unveils that analyses of trust in e-participation and their results are diverse, and a number of aspects are not studied so far (in particular ICT as a means for communication and as a tool in e-participation). This paper therefore identifies research needs along a trust model for e-participation. The aspect of guidelines for developing trustworthy e-participation tools is particularly examined by outlining various research steps. Online participatory budgeting serves as example for analysing trust, as such initiatives integrate different aspects of e-participation in the support tools.

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Section: Complexity Of Trustmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 97%

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Trust in e-participation

Scherer

Wimmer

2014

Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance

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“…But only 1% of the internet users in Hongkong visited the web site of government everyday [3]. E-government has not yet reached its full potential [4]. The success of egovernment depends, to a great extent, on how well the targeted users make use of it [5].…”

Section: Introductionmentioning

confidence: 99%

Determinants of Trust in E-Government

Wang

2010

2010 International Conference on Computational Intelligence and Software Engineering

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E-governments are increasingly becoming a familiar fixture. Nations across the world are realizing the importance of e-government, the main objective of most e-government is to better serve citizens. howerver, citizen's likelihood to use egovernment is low. Lack of trust has been recognized as one of the most barriers to citizen for engaging in e-government, involving the trust in the internet and the trust in the government. This paper identifies these two main factors that determine citizen trust the e-government based on technology acceptance model(TAM), and it reviews relevant studies that investigate the elements of e-government trust. The relation between determinants and trust in e-government is presented. The role of TAM in the development of trust in e-governmet is exlained in detail.

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“…Hence, as the government is the provider of the services, citizen perceptions of trust on the government are essential for trust in e-government (Papadopoulou, Nikolaidou, & Martakos, 2010). …”

Section: Perceived Trustmentioning

confidence: 99%

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Wallang¹

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For the past two decades, e-government has become a part of government's development programmes throughout the world. With the availability of e-government, public services can be accessed 24 hours a day, 7 days a week. Governments have put a lot of resources into implementing e-government platforms. Technology adoption scholars have paid serious attention towards understanding the factors that influence citizens' usage of online services.However, despite the enormous research efforts that have been put forth and the use of egovernment services that has been examined widely, e-government services offered by the government agencies often remain underutilised. Malaysia has successful cases of implementing e-government services. However, a recent study about e-government adoption in Malaysia indicated that it was growing slowly with a low rate of adoption. Moreover, several studies also found that citizens were more likely to use e-information services than e-payment services, even with both services were offered online in the same webpage. As such, it is reasonable for this study to understand the reasons e-information usage was higher compared to e-payment services in e-government services.Evidence demonstrates that the Unified Theory of Acceptance and Use of Technology (UTAUT) conceptual model has been successfully employed to explain technology adoption by citizens. Furthermore, the predictors in these models have been validated by prior studies in various settings. By considering a variety of types and levels of e-government services, the present study is significant in that it examines the citizens' attitudes towards different egovernment system use. Thus, this study was conducted with the aim to identify the predictor factors in the usage of different e-government services and functions by: i) examining the main factors that influence usage of different e-government services (i.e., income tax, property tax, and traffic fines); and ii) identifying the factors leading to the usage between e-informational and e-payment services.This study involved two stages. First, interviews with participants that had used government online services were undertaken as a scoping study to get opinion about citizens' attitudes about using e-government services. After using a template analysis, five factors were identified to be relevant in the Malaysian context: Relative Advantage; Effort Expectancy; Social Influence; Perceived Trust; and Perceived Risk. Following from the scoping study, the UTAUT model was modified for this study.

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What Is Trust in E-Government? A Proposed Typology

Cited by 67 publications

References 27 publications

Trust in e-participation

Trust in e-participation

Determinants of Trust in E-Government

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

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