What makes users willing or hesitant to use Fintech?: the moderating effect of user type

Ryu, Hyun-Sun

doi:10.1108/imds-07-2017-0325

Cited by 286 publications

(431 citation statements)

References 49 publications

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“…This study found that financial risk was the strongest factor that influenced the perceived risk of mobile payment FinTech, which later reduce the mobile payment FinTech continuance usage intention. The result of this study is similar with previous studies which found that financial risk is the most important factor of the perceived risk in mobile payment usage (Abramova and Böhme, 2016;Liu, Yang, and Li, 2012;Luo et al, 2010) but contrary to the results of Ryu (2018).…”

Section: Security Risk Is Positively Associated With Perceived Risk Osupporting

confidence: 90%

“…The perceived risk framework developed by Cunningham (1967) used in this research to obtain the individual risk factors affect the overall perceived risk of mobile payment FinTech that consist six dimensions: performance, financial consideration, opportunity/time, safety, social factors, and psychological factors. In the context of mobile payment FinTech, this research used four types of risks as perceived risk factors (Ryu, 2018) as follows: financial risk, legal risk, security risk, and operational risk. The definition of financial risk is the potential financial loss in the financial transactions of mobile payment FinTech, whereas the definition of legal risk is an obscurity legal status and the insufficiency of universal regulations for mobile payment FinTech, and the definition of security risk is the potential loss because of fraud or a hacking which imperil the security of the financial transactions of mobile payment FinTech.…”

Section: The Risk-benefit Frameworkmentioning

confidence: 99%

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The Mobile Payment Fintech Continuance Usage Intention in Indonesia

Putritama

2019

JECO

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This research aimed to determine both positive and negative factors influencing the continuance usage intention of mobile payment FinTech in Indonesia. This research used an exploratory sequential mixed methods research design with a questionnaire as the first research instrument followed by semi-structured interviews. This research found that both the perceived benefit and perceived risk significantly influenced the mobile payment FinTech continuance usage intention in Indonesia but, the perceived benefit had a stronger impact than the perceived risk. Convenience had the most substantial positive impact on the perceived benefit, which later increased the mobile payment FinTech continuance usage intention. Financial risk had the strongest influence on the perceived risk, which later reduces the mobile payment FinTech continuance usage intention. Keywords: mobile payment FinTech, continuance usage intention, Indonesian consumerNiat Penggunaan Berkelanjutan dari Pembayaran Seluler Fintech di Indonesia Abstrak: Tujuan dari penelitian ini adalah untuk menentukan faktor-faktor positif dan negatif yang mempengaruhi niat penggunaan berkelanjutan dari pembayaran seluler FinTech di Indonesia. Penelitian ini menggunakan desain penelitian metode campuran sekuensial eksploratori dengan kuesioner sebagai instrumen penelitian pertama diikuti oleh wawancara semi-terstruktur. Penelitian ini menemukan bahwa baik manfaat yang dirasakan maupun risiko yang dirasakan secara signifikan mempengaruhi kelanjutan penggunaan pembayaran seluler FinTech di Indonesia tetapi manfaat yang dirasakan memiliki dampak yang lebih kuat daripada risiko yang dirasakan. Kenyamanan memiliki dampak positif yang paling kuat pada manfaat yang dirasakan, yang kemudian meningkatkan niat kelanjutan penggunaan pembayaran seluler FinTech. Risiko keuangan memiliki pengaruh paling kuat pada risiko yang dirasakan, yang kemudian mengurangi niat kelanjutan penggunaan pembayaran seluler FinTech. Kata kunci: mobile payment FinTech, niat kelanjutan penggunaan, konsumen Indonesia

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Section: Security Risk Is Positively Associated With Perceived Risk Osupporting

confidence: 90%

Section: The Risk-benefit Frameworkmentioning

confidence: 99%

The Mobile Payment Fintech Continuance Usage Intention in Indonesia

Putritama

2019

JECO

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“…In the TAM, perceived usefulness is a factor widely used in the process of information system adoption and is defined as the degree to which a consumer using this new technology would improve the work efficiency of that consumer [17]. In this study, perceived usefulness refers to the fact that users choose to adopt the service if they think the application of Fintech can have a positive impact [21]. A large number of empirical studies on the adoption of information technology in the past decade have shown that perceived usefulness can have a positive impact on users' intentions [22][23][24][25].…”

Section: Perceived Usefulnessmentioning

confidence: 99%

Adoption Intention of Fintech Services for Bank Users: An Empirical Examination with an Extended Technology Acceptance Model

et al. 2019

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Along with the development of Fintech, many scholars have studied how information technology is applied to financial services with a focus on extended methods for application. Few scholars have studied the influence mechanism behind the adoption of Fintech services. This paper proposes an improved technology acceptance model (TAM) that incorporates user innovativeness, government support, brand image, and perceived risk as determinants of trust to investigate how users adopt Fintech services. We designed a questionnaire, sent it to active customers of the Hefei Science and Technology Rural Commercial Bank, and obtained 387 eligible responses. We analyzed the data with a structural equation model (SEM) to test the hypotheses, including the relationships of all latent variables. The results reveal that users’ trust in Fintech services has a very significant influence on users’ attitudes for adoption. In addition, perceived ease of use and perceived risk does not affect users’ attitudes toward the adoption regarding Fintech services. This study contributes to the literature of the adoption of Fintech services by providing a more comprehensive view of the determinants of users’ attitudes by combining trust of Fintech services with TAM.

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“…Furthermore, FinTech startups focus on offering services that meet the needs of market niches by delivering high quality and personalized services through personalized services (Lee & Shin, 2018). This approach is extremely relevant in the acquisition of new clients, since customers consider the benefits and risks of using the services of a FinTech beforehand (Ryu, 2018). Customer satisfaction is of paramount importance to FinTech startups because word-of-mouth recommendations can be crucial for business success in such a highly competitive industry (Lee & Shin, 2018).…”

Section: • Financial Clientsmentioning

confidence: 99%

“…For Ryu (2018), FinTechs need to comprehend the characteristics of their users in order to be able to provide an efficient service, and meet the expectations and demands of customers. For companies that have the X and Y generations as customers, it is necessary to offer accessibility, convenience, and tailor-made services (Lee & Shin, 2018).…”

Section: • Financial Clientsmentioning

confidence: 99%

Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective

Castro

Rodrigues

Teixeira

2020

Exploring Service Science

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In the context of the studies on FinTech, this empirical research aims to understand the evolution of the FinTechs ecosystem and to strengthen its characterization through the perspectives of socio-technical system theory and service innovation. For this analysis, the case study research methodology was used, in which 11 FinTechs startups that are part of the Portuguese and Brazilian context were considered. Primary data were collected through semi-structured interviews with C-level and startups employees, while secondary data were obtained through reports from large consulting firms and public relations materials from FinTechs startups. The results show the evolution of the FinTechs ecosystem from the perspective of socio-technical system theory and service innovation. For socio-technical system perspective, it was possible to understand the evolution of this ecosystem from the roles of social, technological and organizational actors. Thus, it can be understood how each stakeholder influences the development of FinTechs business, in the creation of new products and services. For service innovation perspective, it was possible to understand the dynamics of the evolution of the FinTechs ecosystem and its results. The academic contribution to service innovation is present during the innovation process of the studied FinTechs, where they were identified as the stakeholders who are part of the ecosystem, impact on the incremental, radical, improvement and recombinative innovations of startups. The contribution to the socio-technical system theory is present during the use of the structure that allows understanding the development of the ecosystem and social, technological and organizational actors. Finally, the contribution to management can be defined as the characterization of the FinTechs ecosystem for the entrepreneurs who work with these startups to better understand the environment in which they are inserted.

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What makes users willing or hesitant to use Fintech?: the moderating effect of user type

Cited by 286 publications

References 49 publications

The Mobile Payment Fintech Continuance Usage Intention in Indonesia

The Mobile Payment Fintech Continuance Usage Intention in Indonesia

Adoption Intention of Fintech Services for Bank Users: An Empirical Examination with an Extended Technology Acceptance Model

Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective

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