What prevents consumers that are aware of Airbnb from using the platform? A mixed methods approach

Chiappa, Giacomo Del; Pung, Jessica Mei; Atzeni, Marcello; Sini, Luca

doi:10.1016/j.ijhm.2020.102775

Cited by 33 publications

(21 citation statements)

References 46 publications

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“…Thus, sufficient knowledge about providing service in P2P accommodation likely determines whether a given prosumer can provide service that will satisfy consumers. Airbnb-a famous P2P accommodation platform-realizes the importance of prosumers' knowledge in fostering a high level of platform service quality; it has created online communities to facilitate knowledge sharing among prosumers (Chiappa et al, 2021). Thus, we claim that prosumers' service knowledge level can promote consumers' responses.…”

Section: Prosumers' Service Knowledge Level and Consumers' Responsesmentioning

confidence: 88%

“…Sensible benefits (e.g., satisfaction about marketing delivery) are predominant in the transaction marketing paradigm (Coviello et al, 2002). Previous service research has shown that consumers' transactional responses have been ascertained as being triggered chiefly by qualityrelated perceptions (Chiappa et al, 2021;Parasuraman et al, 1988;Priporas et al, 2017a). This assumption also drives consumer engagement in the P2P accommodation service context.…”

Section: Consumers' Responses In the Prosumer-consumer Exchangementioning

confidence: 99%

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Prosumer-to-customer exchange in the sharing economy: Evidence from the P2P accommodation context

Xiang

Jiao

Sun

et al. 2022

Journal of Business Research

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Section: Prosumers' Service Knowledge Level and Consumers' Responsesmentioning

confidence: 88%

Section: Consumers' Responses In the Prosumer-consumer Exchangementioning

confidence: 99%

Prosumer-to-customer exchange in the sharing economy: Evidence from the P2P accommodation context

Xiang

Jiao

Sun

et al. 2022

Journal of Business Research

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“…Non-probability snowball sampling was used for the online survey due to the lack of an appropriate sampling frame (Nguyen et al, 2020 ). The questionnaire was disseminated via email to different groups of people (different age and work groups and residing across different areas in Italy) to prevent the formation of a homogeneous sample (Del Chiappa et al, 2021 ). People were invited to fill in the Google form and requested to find additional respondents.…”

Section: Methodsmentioning

confidence: 99%

Changes in the post-covid-19 consumers’ behaviors and lifestyle in italy. A disaster management perspective

2021

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The changes in consumption habits brought about from the covid-19 pandemic is completely reshaping the consumer profiles examined by different organizations. The purpose of this paper is to contribute to the consumer behavior studies by analyzing changes post-disasters. Our paper aims at understanding Italians’ lifestyle and behaviours during and post crisis in order to explore what behaviours people would keep after the disaster and to identify possible megatrends. Through a mixed method approach, we propose a trendy avatar which summarizes in its representation the four categories emerged from our explorative study: (1) digital, (2) homescape lovers, (3) responsible and (4) self-care oriented. Drawing on the new behavioural consumer profile proposed, some research avenues and managerial implications are advanced.

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“…Recently, researchers were conducting studies on online review platforms such as Yelp (Park et al, 2018), Expedia (Xiang et al, 2017), Booking.com (Mariani and Borghi, 2018), Airbnb (Del Chiappa et al, 2021), and Google Maps Guide (Taecharungroj, 2019). However, among these online platforms, TripAdvisor became the most preferred review platform among the research community researching the visiting experiences in the hospitality industry (Filieri et al, 2015).…”

Section: Review Of Literaturementioning

confidence: 99%

Key preferences of tourists during COVID-19 pandemic in luxury hotels: Evidence from qualitative data

Kajla

Raj

Sharma

et al. 2022

Tourism and Hospitality Research

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There is a decline in revenue and occupancy rates in the hotels during the pandemic. For the sustainable and long-term recovery of the hotel industry, the guests need to be analyzed for their stay preferences. This study attempts to find the preferred attributes of the travelers visiting the Indian luxury hotels during the COVID-19 pandemic. The research investigated the post-visit experiences from the online reviews published by tourists on TripAdvisor.com. Thematic salience valence analysis and lexical salience valence analysis was used to identify the vital attributes of the hotel industry. The study revealed staff, location, food, hygiene, and rooms as the preferred hotel attributes, in which the coastal locations were highly considered for location based marketing of luxury hotels, and non-compliance of COVID-19 standards and complaints for upgradations in the rooms were the non-recommenders for the luxury hotels. The dashboard-based salience valence zone analysis was used to provide suggestions to the hotel authorities by revealing the significant and critical hotel attributes simultaneously for prompt handling of the issues during the COVID-19 pandemic.

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What prevents consumers that are aware of Airbnb from using the platform? A mixed methods approach

Cited by 33 publications

References 46 publications

Prosumer-to-customer exchange in the sharing economy: Evidence from the P2P accommodation context

Prosumer-to-customer exchange in the sharing economy: Evidence from the P2P accommodation context

Changes in the post-covid-19 consumers’ behaviors and lifestyle in italy. A disaster management perspective

Key preferences of tourists during COVID-19 pandemic in luxury hotels: Evidence from qualitative data

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