What values are perceived by hotel guests?

Levyda, Levyda

doi:10.1504/ijsem.2017.10005330

Cited by 2 publications

(7 citation statements)

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“…The functional value of the physical environment (FV-PE) is measured by three groups of indicator, namely location, design and décor, and upkeep (Levyda, 2017). The location is measured by ease of reaching hotel location, closeness to business centers, and traffic movement.…”

Section: Resultsmentioning

confidence: 99%

“…The functional value of guestroom is measured by six indicators. There are the room decor, furniture and ornaments of rooms, cleanliness of beds, guest supplies, cleanliness of bathrooms, electronic equipment (Levyda, 2017). Guests perceive a sufficient value for the guestroom.…”

Section: Resultsmentioning

confidence: 99%

“…The value of food and beverage is one of the important functional values. It is measured by the varied menu, delicious food and beverages, attractiveness of the course, hygiene of food & beverages, and comfort of the dining room (Levyda, 2017). Although the guests already perceive the high value for the various menu and delicacy, there is a need to improve this value.…”

Section: Resultsmentioning

confidence: 99%

“…Front liner staff interacts directly with guests. In such interaction, guests expect the courtesy of the employees, friendliness, the pace of work, willingness to help, clarity in communication, understanding individual's needs, and neat appearance (Levyda, 2017).…”

Section: Resultsmentioning

confidence: 99%

“…what is sacrificed (Zeithaml, 1988). Therefore, the functional value of price is assessed by comparing price and amenities, price and services, and reasonable and economical price (Levyda, 2017). The guests assess that the price is worth for the facilities and services received.…”

Section: It Is the Compatibility Between What Is Received Andmentioning

confidence: 99%

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Have the Guests Perceived Superior Value?

Levyda

2017

Binus Business Review

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This research aimed to describe guests’ perceived value by using a multidimensional approach. From previous research, guests’ perceived value consisted of some functional value, emotional value, and social value. Based on guest experience, and functional value consisted of physical evidence, guest room, food and beverage, hotel staff, and price. This research was conducted in four-star hotels in Jakarta. The respondents were the guests who had stayed in four-star hotels. The number of the respondent was 405. The data were obtained by using self-administered questionnaires. This research shows that guests have not perceived superior value. Some of the values and the necessary efforts need to be improved.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: It Is the Compatibility Between What Is Received Andmentioning

confidence: 99%

See 3 more Smart Citations