Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems 2017
DOI: 10.1145/3025453.3025484
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"WhatsApp is for family; Messenger is for friends"

Abstract: Today's users communicate via multiple apps, even when they offer almost identical functionality. We studied how and why users distribute their contacts within their app ecosystem. We found that the contacts in an app affect a user's conversations with other contacts, their communication patterns in the app, and the quality of their social relationships. Users appropriate the features and technical constraints of their apps to create idiosyncratic communication places, each with its own recursively defined mem… Show more

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Cited by 79 publications
(31 citation statements)
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References 17 publications
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“…It also allowed them to share their happenings via media files (photos and videos) with significant others. These findings are supported by research done by Nouwens, Griggio, and Mackay (2017), who found that their respondents used specific mobile apps for specific interactions: WhatsApp to communicate with family members and Facebook Messenger to engage with friends. Plaza et al (2011) pointed out that the important reason for older adults to use mobile apps is that they want to live independently in their own homes as long as possible.…”
Section: Smartphone Mobile Apps and Older Adultssupporting
confidence: 66%
“…It also allowed them to share their happenings via media files (photos and videos) with significant others. These findings are supported by research done by Nouwens, Griggio, and Mackay (2017), who found that their respondents used specific mobile apps for specific interactions: WhatsApp to communicate with family members and Facebook Messenger to engage with friends. Plaza et al (2011) pointed out that the important reason for older adults to use mobile apps is that they want to live independently in their own homes as long as possible.…”
Section: Smartphone Mobile Apps and Older Adultssupporting
confidence: 66%
“…timestamps of audio messages from Whatsapp or snaps from Snapchat. Some participants regretted that Lifelines showed no traces of their communication via apps, but no couple "moved out" from their usual communication places [41] to use sms and calls instead. This highlights the importance of integrating rather than competing with existing apps.…”
Section: Multiple Streamsmentioning
confidence: 99%
“…Couples have special mediated communication practices: they find different ways of staying in continuous touch when apart [39,40], share intimate information with each other [50], and use an entire ecosystem of communication apps to support their different relational needs [18,41]. Scissors et al [47] show how couples switch back and forth between diverse channels to strategically mediate conflicts.…”
Section: Introductionmentioning
confidence: 99%
“…They also find differing practices with WhatsApp, that messages are exchanged more often, are more conversational in nature, are used to communicate within closer social circles and are used more often for group-based communication. Studies of WhatsApp and other mobile instant messengers [7,24,25,29,32,34,37,50,54] point to an always connected, always on style of communication where asynchronous interactions pervade day-to-day lives to produce "a particular way of being together ... that is casual and never-ending" [36].…”
Section: Convergence Of Instant Messaging and Text Messagingmentioning
confidence: 99%