When the parts of the sum are greater than the whole: Assessing the peak-and-end-theory for a heterogeneous, multi-episodic tourism experience

Strijbosch, Wim; Mitas, Ondrej; Blaricum, T. van; Vugts, Olaf; Govers, Carolien; Hover, Moniek; Gelissen, J.P.T.M.; Bastiaansen, Marcel C. M.

doi:10.1016/j.jdmm.2021.100607

Cited by 26 publications

(24 citation statements)

References 61 publications

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“…As noted by Kahneman and Riis (2005), lived experience uses different sources of input than remembered experience. Lived experience is based on (un)conscious sources of input in the here and now, whereas remembered experience is based on after-the-fact interpretations through several heuristics, such as recency effects and peak-and-end-mechanisms (see e.g., Strijbosch et al, 2021).…”

Section: Emotions and How To Measure Themmentioning

confidence: 99%

“…Experience sampling methods use immediate, real-time, self-reported measures of lived experience as it is taking place (see e.g., Hektner et al 2007). Experience reconstruction methods retrospectively reconstruct lived experience from memory by recording self-reported measures on segments of the lived experience directly after it has ended (see e.g., Strijbosch et al, 2019Strijbosch et al, , 2021.…”

Section: Emotions and How To Measure Themmentioning

confidence: 99%

“…An electrophysiological measure that has gained particular interest in the leisure literature is that of skin conductance (SC), which after applying the proper mathematical procedures forms a temporally well-aligned proxy for emotional arousal to be measured in SEs (Bastiaansen et al, 2020;Birenboim et al, 2019;Kim & Fesenmaier, 2015;Li, 2021;Mitas et al, 2020;Strijbosch et al, 2021;Van Bendegom et al, in press). SC does not discriminate between positively or negatively valenced emotions (Boucsein, 2012).…”

Section: Emotions and How To Measure Themmentioning

confidence: 99%

“…In the studies mentioned above, SC has been used to give an idea of the emotional arousal during SEs that are both highly structured (such as roller coasters, theme parks, guided museum tours and theater shows (see e.g. Bastiaansen et al, 2020;Li, 2021;Mitas et al, 2020;Strijbosch et al, 2021;Van Bengedom et al, in press)) and less structured (such as city walks (see e.g. Birenboim et al, 2019;Kim & Fesenmaier, 2015).…”

Section: Emotions and How To Measure Themmentioning

confidence: 99%

“…Birenboim et al, 2019;Kim & Fesenmaier, 2015). In these contexts, SC has been studied in relation to such evaluation measures as proclivity to recommend (Mitas et al, 2020;Strijbosch et al, 2021), appreciation (Strijbosch et al, 2021) and assessments of overall emotional valence and arousal (Van Bendegom et al, in press;Strijbosch et al, 2021). In the present work we use SC to compare the time course of emotional arousal over the lived experience of leisure participants with the time course of emotional arousal as intended by the designers of a SE.…”

Section: Emotions and How To Measure Themmentioning

confidence: 99%

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Evaluating the Temporal Dynamics of a Structured Experience: Real-Time Skin Conductance and Experience Reconstruction Measures

Strijbosch¹,

Mitas²,

Blaricum

et al. 2021

Leisure Sciences

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Structured experience (SE) providers continuously evaluate and improve their experiential offerings to make them more memorable. Arguably, the temporal dynamics of the emotions in an experience have a crucial influence on its memorability. Traditional post-experience evaluation procedures tend to ignore these temporal dynamics, thus offering imprecise feedback for providers on exactly when and where to optimize their experiential offerings. In this paper, we use two methods as a tool for evaluating how closely the lived experience of a SE follows the experience as intended by the provider: real-time skin conductance (SC) and experience reconstruction measures (ERMs). We demonstrate that both SC and ERMs are significantly related to intended experience. This link was found to be stronger for later sections of the experience than for earlier sections. In addition, SC and ERMs appear to be useful tools to assess the effectiveness of design interventions, thus providing valuable feedback for SE providers.

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Section: Emotions and How To Measure Themmentioning

confidence: 99%

Section: Emotions and How To Measure Themmentioning

confidence: 99%

Section: Emotions and How To Measure Themmentioning

confidence: 99%

Section: Emotions and How To Measure Themmentioning

confidence: 99%

Section: Emotions and How To Measure Themmentioning

confidence: 99%

See 3 more Smart Citations

Evaluating the Temporal Dynamics of a Structured Experience: Real-Time Skin Conductance and Experience Reconstruction Measures

Strijbosch¹,

Mitas²,

Blaricum

et al. 2021

Leisure Sciences

Self Cite

View full text Add to dashboard Cite

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Antecedents and outcome of tourists' positive achievement emotions in visiting risky destinations: The case of Middle East

Rezaei

Huang

Hung

2023

Journal of Tourism Research

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The learning experience is an inseparable part of tourism, especially in a risk context. This study investigates the mechanism of tourists' achievement emotions in visiting risky destinations. The Control‐Value Theory of Achievement Emotions has been applied and transposed from the education to tourism context for the first time. Data was collected from seven top markets for the Middle East. Local people and tour leaders' support, along with perceived risks, are antecedents of tourists' self‐efficacy and task value. Findings also confirm the positive influence of tourists' enjoyment and pride on their memorable traveling experiences in the Middle East destinations. Therefore, this study provides empirical evidence for previous literature on the importance of socio‐psychological aspects of the tourist experience. Besides numerous theoretical contributions, this research offers several suggestions to DMOs for boosting tourism in the Middle East region. However, the implications can be applied to any risky destinations with similar condition.

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Emotional dynamics of virtual reality tourism experience: An application of day reconstruction and physiological methods

Li,

Zheng,

Zhan

2024

Journal of Tourism Research

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This study investigates how the succession of real‐time emotions during a virtual reality tourism experience can shape the retrospective assessment of such experience. A total of 363 participants were exposed to a virtual reality tourism experience while their self‐report and skin conductance data were collected. Results reveal that average pleasure dominates peak and end moments in driving consumers' post‐viewing evaluation of virtual reality tourism experience. Meanwhile, the time to emotional arousal peak was found to be a significant predictor of consumers' visit intention in the virtual reality tourism setting. The findings advance our understanding of how individuals assess virtual reality destination experience on the basis of moment‐to‐moment affective data and extend the literature on emotional dynamics and virtual reality tourism.

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When the parts of the sum are greater than the whole: Assessing the peak-and-end-theory for a heterogeneous, multi-episodic tourism experience

Cited by 26 publications

References 61 publications

Evaluating the Temporal Dynamics of a Structured Experience: Real-Time Skin Conductance and Experience Reconstruction Measures

Evaluating the Temporal Dynamics of a Structured Experience: Real-Time Skin Conductance and Experience Reconstruction Measures

Antecedents and outcome of tourists' positive achievement emotions in visiting risky destinations: The case of Middle East

Emotional dynamics of virtual reality tourism experience: An application of day reconstruction and physiological methods

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