“…The study employed conversation analysis (CA) as the primary methodology for analysing talk sequences. In addition to the examination of ordinary talk, CA has been used to analyse institutional talk (Drew & Heritage, 1992), such as classroom interactions (Gardner, 2015;Hall & Looney, 2019;Hellerman & Pekarek Doehler, 2010;Markee, 2015;Mori, 2004;Park, 2013;Ro, 2018;Seedhouse, 1999Seedhouse, , 2011. Heritage (2004) referred to the second form of CA as 'institutional CA', which uses CA to understand talk in the legal, education, mass media, medical, and other social institutional contexts.…”