Work-based social support and hospitality internship satisfaction

Mensah, Christopher; Appietu, Melody Enyonam; Asimah, Vincent

doi:10.1016/j.jhlste.2020.100242

Cited by 21 publications

(17 citation statements)

References 66 publications

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“…Social support in the workplace has been found to be associated with motivation and job satisfaction (Charoensukmongkol et al, 2016;Grandey, 2000;Mensah et al, 2020), and a lack of co-worker social support leads to work alienation (Forsyth and Hoy, 1978;Korman et al, 1981;Miller, 1967Miller, , 1975Nair and Vohra, 2010;Schlichte et al, 2005;Zielinski and Hoy, 1983) and job insecurity (Dormann and Zapf, 1999;Halbesleben, 2010;Lim, 1996Lim, , 1997Thoits, 1995;Wang et al, 2019). Our findings show that WFH isolation has a weak to moderate impact upon job insecurity and alienation, which should make employers design appropriate measures to compensate for the loss of co-worker support in the case of WFH arrangement.…”

Section: Practical Implicationsmentioning

confidence: 74%

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Work alienation as a mediator between work from home-related isolation, loss of task identity and job insecurity amid the COVID-19 pandemic

Mehta

2022

IJWHM

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PurposeThis sudden disruption of work in the world due to the coronavirus disease 2019 (COVID-19) pandemic has led to unravelling situations hitherto unknown to researchers and therefore requires careful and thorough investigation. The aim of the study was to investigate the relationship between work from home (WFH) isolation, WFH loss of task identity and job insecurity amid COVID-19 pandemic WFH arrangements by focusing on information technology/information technology-enabled services (IT/ITES) sector employees in India. The study also investigated the mediating role of work alienation.Design/methodology/approachData were collected from IT/ITES sector employees who were working from home. The sample size was 312, with 71.8% males and 28.2% females. The study used a descriptive research design. Analysis of the data was carried out using partial least square structural equation modeling. All constructs–independent and dependent–were reflectively measured. The evaluated quality parameters (discriminant validity, reliability, collinearity, common method bias) for all the constructs were found to be within acceptable limits.FindingsFindings from the study indicate that WFH-related isolation and loss of task identity have a significant direct impact on job insecurity. These, along with the mediating construct of work alienation, predicted a 35.8% variance in job insecurity. The study found that work alienation provided complementary mediation between the independent constructs evaluated.Originality/valueThis study attempts to scrape the surface and gain insight into the problems that may arise in the new world of work. This paper presents an attempt to explain some of the psychological pitfalls associated with WFH during the COVID-19 pandemic and to understand their impact on job insecurity.

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Section: Practical Implicationsmentioning

confidence: 74%

“…Social support in the workplace has been found to be associated with motivation and job satisfaction (Charoensukmongkol et al. , 2016; Grandey, 2000; Mensah et al. , 2020), and a lack of co-worker social support leads to work alienation (Forsyth and Hoy, 1978; Korman et al.…”

Section: Practical Implicationsmentioning

confidence: 99%

Work alienation as a mediator between work from home-related isolation, loss of task identity and job insecurity amid the COVID-19 pandemic

Mehta

2022

IJWHM

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“…Congruent with a number of empirical pieces (e.g. Lee et al , 2022; Mensah et al , 2020), the measurement model was first tested using confirmatory factor analysis. This was followed by the test of hypothesized associations with structural equal modeling.…”

Section: Methodsmentioning

confidence: 99%

An investigation of the selected antecedents and consequences of work engagement among hospitality and tourism academicians

Boğan

Çalışkan

Karatepe

et al. 2023

JHTI

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PurposeThe purpose of this paper is to explore the selected antecedents (i.e. supervisor support and organizational justice) and outcomes (i.e. voice behavior and career satisfaction) of work engagement (WENG).Design/methodology/approachTo gauge the aforesaid effects via structural equation modeling, the current study used data collected from hospitality and tourism academicians at public universities in Turkey.FindingsThe proposed model is viable. Specifically, WENG mediates the impacts of supervisor support and organizational justice on voice behavior and career satisfaction.Research limitations/implicationsUsing longitudinal data in future research would make it possible to draw causal inferences. Testing research productivity as a criterion variable in future papers would enable the researchers to ferret about whether WENG would mediate the effects of supervisor support and organizational justice on research productivity.Originality/valueEvidence about the factors affecting employees' WENG is still meager. Especially, there is a need for research about the factors that may affect academicians' WENG at universities. Research findings present valuable implications for tourism and hospitality educational institutions.

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“…A well-planned internship with the commitment from all stakeholders (employers, students, and educators) have the potential to adequately prepare graduates for job placement (Mensah et al, 2020;Pauze et al, 1989;Petrillose & Montgomery, 1998;Sauder et al, 2019). Both educators and practitioners agree that internship offers students a variety of learning techniques by blending the theory with practices in order to effectively develop self-competencies such as human relations, leadership, communication, team building and customer relations (Tangaro, 2019;Tas, 1988;Okeiyi et al, 1994).…”

Section: International Journal Of Human Resource Studiesmentioning

confidence: 99%

Article Review: Internship Satisfaction Determinants Among Undergraduates in the Service Industry

Ruslan

Mohamad

Juhari

et al. 2021

IJHRS

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An internship program is integrated into higher learning institutions curriculum. It is aimed to cultivate students ability in applying knowledge from classrooms to practices. Internship satisfaction is identified as one of the focal points to assess the effectiveness of an internship program. Nonetheless, only little studies reviewed the determinants of internship satisfaction, particularly within the service-oriented industry. Thus, the main objective of this study was to review factors that influence internship satisfaction in the service industry, particularly the hospitality industry. Besides, the importance of internship in developing self-competencies among students is also discussed. A number of articles were obtained from two different databases, using keywords related to the topic. The articles were carefully examined, derived from relevant disciplines in the service industry: hospitality and tourism, business, sports management, education, and human resource. Main determinants of the internship satisfaction were clustered into five categories: individual factors, job characteristics, organisational environment, contextual factors, and career potential. Besides, the importance of internship experiences in fostering students self-competencies were discussed, including interpersonal skills, problem-solving, self-confidence, and knowledge about the job market. Findings on this paper are anticipated to extend the literature review on internship research and assist internship stakeholders in structuring a well-rounded internship program. As this paper is only based on traditional literature reviews, it has a limitation in its methodology. Hence, future research is recommended to use a structured methodology such as systematic reviews or scoping reviews.

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Work-based social support and hospitality internship satisfaction

Cited by 21 publications

References 66 publications

Work alienation as a mediator between work from home-related isolation, loss of task identity and job insecurity amid the COVID-19 pandemic

Work alienation as a mediator between work from home-related isolation, loss of task identity and job insecurity amid the COVID-19 pandemic

An investigation of the selected antecedents and consequences of work engagement among hospitality and tourism academicians

Article Review: Internship Satisfaction Determinants Among Undergraduates in the Service Industry

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