Working under pressure: crisis management, pressure groups and the media

Heath, Robert L.

doi:10.1016/s0925-7535(98)00044-7

Cited by 14 publications

(5 citation statements)

References 2 publications

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“…Others have shown that media reports are often inaccurate (Rogers, 1990) and have a 'command-post point of view' (Quarantelli, 1981). They distract the work of response management by making extensive demands on communication and transport facilities (Heath, 1998). They also, by 'stimulating the convergence of unneeded and nonessential material aid upon the disaster through unsolicited calls for aid' (Wenger and Quarantelli, 1989: 67), focus more on the individual helplessness thereby undermining their role as providers of public information and education (Wilkins, 1986).…”

Section: The Role Of the Mediamentioning

confidence: 99%

Civil Society and the State: Turkey After the Earthquake

Jalali

2002

Disasters

112

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On 17 August 1999 Turkey was hit by a massive earthquake. Over 17,000 lives were lost and there was extensive damage to Turkey's heartland. This paper examines how various public and private institutions, including state and civil society institutions such as NGOs and the media responded to the needs of earthquake survivors. It documents the extensive involvement of NGOs in the relief efforts immediately after the disaster and examines the impact of such participation on state-civil society relations in the country. The data show that state response to the disaster went through several phases from a period of ineptitude to effective management. The paper credits the media and the NGOs for acting as advocates for survivors and forcing changes at the state level. The paper argues that an ideal response system, which fully addresses the needs of victims, can only be based on state-civil society relations that are both collaborative and adversarial.

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Section: The Role Of the Mediamentioning

confidence: 99%

Civil Society and the State: Turkey After the Earthquake

Jalali

2002

Disasters

112

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“…Pressure groups can emerge from a crisis and may include victims, stakeholders, or media. Alternatively, they can be formed before crises to warn the public about certain issues (Heath, 1998). Pressure groups can range from formal advocacy groups to individuals on social media and attempt to pressure firms to act in the desired way.…”

Section: Pressure Groupsmentioning

confidence: 99%

A review of how pressures and their sources drive sustainable supply chain management practices

Marculetiu

Ataseven

Mackelprang

2023

J of Business Logistics

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Rapidly growing interest in sustainability coupled with individuals, firms, and other organizations becoming more inclined to agitate for changes internally, and with outside organizations, has resulted in firms being pressured by various sources to change their sustainable supply chain management practices. In this literature review, we synthesize 93 published research articles spanning from 1997 to 2022. We identify and evaluate how pressure types (e.g., coercive, normative, and relational) are used by pressure sources (e.g., governments, suppliers, customers, and employees) to impact firm and sustainable supply chain practices (e.g., internal, upstream, and downstream). Our goal is twofold. First, we aim to guide potential sources as to which types of pressures are most effective in eliciting changes in firm and sustainable supply chain practices. Additionally, we provide insights into not only which relationships have and have not been adequately examined in extant research, but also what could be the next evolution of inquiry in this domain. K E Y W O R D S literature review, pressures, sustainable supply chain management T A B L E 1 Journals reviewed and (number of articles included) Academy of Management Journal (0) Decision Sciences Journal (3) IEEE Transactions on Engineering Management (1)

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“…This may be due to uncertainties surrounding the scandal (Coombs, 2007). This “no response” strategy’s negative effect on individuals’ attitude towards the concerned company has been statistically proven (Bradford & Garrett, 1995): consumers may interpret silence as “no comment” (Taylor & Perry, 2005), which may lead them to feel that the company is not concerned about their response or that it is concealing something (Heath, 1998).…”

Section: Theoretical Descriptionsmentioning

confidence: 99%

On the relationship between brand scandal and consumer attitudes: A literature review and research agenda

Kapoor

Banerjee

2020

Int J Consumer Studies

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A brand scandal impacts not just the brand, but also different stakeholders in the society. However, there is not enough literature in the domain of brand scandals and consumers’ attitudes. This thematic literature review provides a holistic view of previous studies related to the relationship between brand scandal and consumer attitudes. The present literature review is confined to journals covering 40 years’ of research, that is, articles published from 1980 to 2020. The present study’s theoretical description follows the antecedents, decisions and outcomes (ADO) framework. This study attempts to theorize the antecedents and outcomes of brand scandal in shaping consumers’ attitudes towards scandalized brands. Along with identifying and theorizing antecedents of brand scandal, this literature review identifies the behavioural outcomes of consumers' attitudes towards brand scandal. It also comments on retailers’ moderating role and the mediating effect of corporate action on the same. Moreover, it posits that media amplification influences consumers’ behaviour during the brand scandal. The review concludes the discussion with theoretical and managerial implications and directions for future research using the Theory, Context, Characteristics and Methodology (TCCM) framework. The conceptual model proposed here may be empirically tested to validate the theoretical framework, which may help academic researchers understand the impact of the brand scandal on consumer attitudes. The review makes significant contributions to the field by providing practical guidelines to marketers. They can examine and address the sequences of events during the brand scandal in a productive manner. The theoretical model may serve as a foundation by which companies can shape effective scandal response strategies. The study instils marketers to plan and execute scandal response strategies concerning retailers and the media’s role to mitigate a brand scandal’s impact on consumer attitudes. It also provides insights for marketers to take corrective action and rebuild their brand’s reputation by catering to consumer’s behavioural outcomes in the event of a scandal.

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Working under pressure: crisis management, pressure groups and the media

Cited by 14 publications

References 2 publications

Civil Society and the State: Turkey After the Earthquake

Civil Society and the State: Turkey After the Earthquake

A review of how pressures and their sources drive sustainable supply chain management practices

On the relationship between brand scandal and consumer attitudes: A literature review and research agenda

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