Workplace aggression against health care workers, law enforcement officials, and bus drivers: Differences in prevalence, perceptions, and psychological consequences

Ticket inspectors in action: Body-worn camera analysis of aggressive and nonaggressive passenger encounters.

“…Workplace aggression is a known risk for employees working with citizens (Chappell & Di Martino, 2006;Geoffrion et al, 2017;Piquero, Piquero, Craig, & Clipper, 2013). Highlighting this issue, four percent of European employees report having been exposed to physical violence by a citizen within the last year, with verbal victimizations being even more prevalent (LeBlanc & Kelloway, 2002;Milczarek, 2010).…”

“…Highlighting this issue, four percent of European employees report having been exposed to physical violence by a citizen within the last year, with verbal victimizations being even more prevalent (LeBlanc & Kelloway, 2002;Milczarek, 2010). Public employees identified to be at risk include healthcare workers (Landau & Bendalak, 2010), police officers (Rabe-Hemp & Schuck, 2007), social workers (Ringstad, 2005), correctional officers (Konda, Reichard, & Tiesman, 2012), bus drivers and ticket inspectors (Assunção & Medeiros, 2015;Geoffrion et al, 2017;Piquero et al, 2013). The known health and well-being consequences for victimized public employees (for a review, see Lanctôt & Guay, 2014) emphasize the need to investigate the dynamics of workplace aggression in order to inform preventive strategies.…”

Linking Tolerance to Workplace Incivility, Service Innovative, Knowledge Hiding, and Job Search Behavior: The Mediating Role of Employee Cynicism

“…In the last two decades, incivility has received substantial research attention that identifies several antecedents and consequences (see Andersson & Pearson, 1999;Cortina, 2008;Cortina, Kabat-Farr, Leskinen, Huerta, & Magley, 2013;Cortina, Magley, Williams, & Langhout, 2001;Hershcovis, 2011;Hershcovis & Barling, 2010;Hershcovis & Reich, 2013;Hershcovis, Reich, Parker, & Bozeman, 2012). Recent research that conceptualizes and investigates uncivil workplace behaviors from the victim's perspective subsumes bullying (e.g., Rai & Agarwal, 2018;Sheehan, McCabe, & Garavan, 2018), workplace incivility (e.g., Andersson & Pearson, 1999;Arasli, Hejraty, & Abubakar, 2018), social undermining (e.g., Eissa, Wyland, & Gupta, 2018;Smith & Webster, 2017), mobbing (e.g., Glambek, Skogstad, & Einarsen, 2018;Karsavuran & Kaya, 2015), workplace victimization (e.g., Aquino & Thau, 2009;Zhang, 2017), workplace aggression (e.g., Geoffrion et al, 2017;Hassard, Teoh, Visockaite, Dewe, & Cox, 2018), workplace ostracism (e.g., Abubakar, Yazdian, & Behravesh, 2018;Steinbauer, Renn, Chen, & Rhew, 2018), and abusive supervision (e.g., Lam, Walter, & Huang, 2017;Lee, Kim, & Yun, 2017).…”

Workplace Bullying: a Study on Urban Collective Transportation

“…The studies on the incidence of WB in several countries highlight the differences in the form of capturing and measuring, as well as in the conceptualization, besides the multiplicity of defining criteria for each country (and within the same country), which signals the need for caution in interpreting data (Bradaschia, 2007;León-Pérez, Escartín and Giorgi 2019;Salin et al, 2019). Research also portrays social, cultural, and geographical differences, as well as methodological ones, in the way of conducting the studies (Agervold 2007;Bradaschia 2007;Freitas, Heloani and Barreto 2008;Geoffrion et al 2017;Guimarães, Vasconcelos, Andrade, Stephanini and Rego 2005;León-Pérez et al, 2019;Rueda, Baptista and Cardoso 2015;Salin et al, 2019).…”

“…These consider especially drivers, as the profession of ticket collector does not exist in all countries. Zhou et al (2018) investigated the impact of workplace violence against Canadian bus drivers; Geoffrion et al (2017) compared the prevalence of types of workplace violence in the public transport, health, and policing sectors; Lincoln and Gregory (2015) undertook a multimethod study that showed that Australian bus drivers were exposed to various types of workplace violence; Kornig et al (2017) sought to analyze some psychosocial risks, particularly the experiences of workplace violence urban transportation drivers in France were exposed to. The research by Glasø et al (2011), specifically on WB, examined the exposure of Norwegian bus drivers to this type of violence and related it to engagement and job satisfaction, turnover intentions, and personality traits.…”