Workplace Incivility and Counterproductive Work Behaviour: A Review of Literature

Tamunomiebi, Miebaka Dagogo; Ukwuije, Odochi

doi:10.47672/ejh.686

Cited by 11 publications

(2 citation statements)

References 59 publications

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“…Without a doubt, OD plays a critical role in undermining both employees and organizations (Sarwar et al , 2021). Although previous empirical studies have paid close attention to OD (Tamunomiebi and Ukwuije, 2021), empirical studies investigating the drivers of OD integration remain insufficient (Sarwar et al , 2021). In addition, to the best of our knowledge, this is the first empirical work that examines the relationship between FoC-19 and OD.…”

Section: Discussionmentioning

confidence: 99%

Restaurants under COVID-19 knife

Safavı

Bouzarı

Foroutan

2023

JHTI

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PurposeDrawing upon conservation of resources (COR) theory and social exchange theory (SET), this study aims to empirically test a conceptual model in which social loafing (SLof) acts as a mediator in the relationship between fear of COVID-19 (FoC-19) and organizational deviant behaviors (OD). Additionally, the model proposed the moderating effect of servant leadership (SL) in the relation between FoC-19 and SLof.Design/methodology/approachThe relationships were examined using structural equation modeling with LISREL (linear structural relations) 8.30 using data from front-line restaurant employees and their supervisors in India using a time-lag design.FindingsResults suggest that SLof mediates the effects of FoC-19 on OD. Additionally, the results confirm that SL moderates the relation between FoC-19 and SLof.Research limitations/implicationsIt would be beneficial to increase the knowledge concerning the other potential outcomes of SLof. Moreover, it would be helpful to examine other probable moderators like trust in supervisor and supervisor support to understand whether they can have an interfering role in mitigating and minimizing SLof among restaurant employees.Practical implicationsBased on the findings, restaurant managers should pay sufficient attention to and carefully choose the leadership approach they apply in their workplaces. Restaurant managers would try to establish a bond with their employees by showing them empathy and paying attention to their emotional needs. The authors also suggest leaders who are leading people through crises make their employees understand why their job is important, rejuvenate their sense of attachment to their groups and organizations, and set clear directions for their employees.Originality/valueThe current study adds to the existing literature by investigating the effects of FoC-19 on front-line employees using data collected in the Indian restaurant industry. This empirical study will enrich the authors’ knowledge and understanding of the effect of SL to reduce the positive impact of FoC-19 on SLof.

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Section: Discussionmentioning

confidence: 99%

Restaurants under COVID-19 knife

Safavı

Bouzarı

Foroutan

2023

JHTI

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“…, 2010) which is a cost for the organizations. Therefore, additional research is needed to understand the other potential mechanisms through which perceived workplace incivility transforms into employees’ deviant workplace behaviors (Tamunomiebi and Ukwuije, 2021). We argue that workplace incivility results in undermining social relationships and arising interpersonal conflict (Andersson and Pearson, 1999) which, in turn, trigger organizational deviance, employees’ counterproductive workplace behaviors (Rahim et al.…”

Section: Introductionmentioning

confidence: 99%

Does workplace incivility spur deviant behaviors: roles of interpersonal conflict and organizational climate

Zahid

Nauman

2023

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PurposeBuilding on the conservation of resources theory, this research explored the processes underlying the association between perceived workplace incivility and deviant behaviors. Specifically, we tested a mediating mechanism, an interpersonal conflict that has received less consideration in the workplace incivility literature. The authors also tested the organizational climate (i.e. a resource) as a moderator in the perceived workplace incivility–employees’ deviant work behavior relationship.Design/methodology/approachTime-lagged research design was followed to explain the relationship of variables. Survey data were collected at time 1 and time 2 from 220 service sector working professionals to test the proposed model.FindingsThe findings suggest that intrapersonal conflict partially mediates the workplace incivility–deviant work behavior relationship. Further, the authors found that the harmful effects of workplace incivility on employees’ deviant work behavior attenuate in the presence of organizational climate as a resource. The results shed light on the beneficial consequences of organizational climate on employees’ work behavior by attenuating workplace incivility and mitigating their deviant work behaviors.Originality/valueOverall, the study contributed to understanding the mediating role of interpersonal conflict and the moderating role of organizational climate in explaining the workplace incivility–deviant work behavior relationship.

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Co-worker and customer incivility on employee well-being: Roles of helplessness, social support at work and psychological detachment- a study among frontline hotel employees

Kuriakose

Sreejesh

2023

Journal of Hospitality and Tourism Management

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Workplace Incivility and Counterproductive Work Behaviour: A Review of Literature

Cited by 11 publications

References 59 publications

Restaurants under COVID-19 knife

Restaurants under COVID-19 knife

Does workplace incivility spur deviant behaviors: roles of interpersonal conflict and organizational climate

Co-worker and customer incivility on employee well-being: Roles of helplessness, social support at work and psychological detachment- a study among frontline hotel employees

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