Workplace Stress in Comprehensive Health Centers and Its Impact on Career Commitment

Abstract

Considering that workers in healthcare institutions are most at risk of workplace stress (WPS), and that career commitment (CC) is a fundamental requirement for organizational success, this descriptive and quantitative survey study attempts to provide up-to-date details on the extent of WPS and CC and the impact of WPS on CC in Comprehensive Health Centers (CHCs) in Jordan during 2015 and 2016. Four hundred workers were randomly selected from twelve CHCs; the response rate was 73%. The study used the software SPSS version (15.0) for Windows to examine the data. The study produced a number of findings, with the results of mean and standard deviations revealing that the presence of WPS is high and CC is low among CHCs workers. Multiple regression tests showed that high levels of WPS have a negative impact on CC. The study results therefore suggest that appropriate interventions to control WPS may be useful to improve CC in CHCs in Jordan.

The Effect of Applying Accreditation Standards on Patients’ Satisfaction in Jordanian Governmental Hospitals

“…TQM and accreditation, as a management philosophy, are a method to help organizations to acquire competitive advantages that enable them to develop considering successive environmental changes (Westcott, 2013). Further, considering the successes achieved by the industrial sector because of the application of TQM and accreditationregarding both product quality and efficiency-service sector organizations, including healthcare organizations, could gain experience by following the same path (Saif, 2016b). Consequently, hospitals implemented accreditation standards to improve their use of available resources, improve their services, and improve patient satisfaction (Oliveira & Matsuda, 2016).…”