Government agencies are no longer the sole provider of public services. Governments make use of commercial companies for the provision of public services and public sector service providers are now also expected to embrace private sector management techniques, to become more outgoing and responsive and to engage in the market place. They now '(1) involve a variety of stakeholders, (2) pursue multiple and often conflicting goals and (3) engage in divergent or inconsistent activities' (Mair et al., 2015, p. 714). By doing so, they have become hybrid organisations, 'heterogeneous arrangements, characterized by mixtures of pure and incongruous origins, (ideal) types, "cultures", "coordination mechanisms", "rationalities", or "action logics"' (Brandsen et al., 2005, p. 750). These hybrid organisations include a mixture of the characteristics of societal sectors, different modes of governance and institutional logics.