Young adult drug interventions: a social marketing systematic review and research agenda

Riedel, Aimee; Mulcahy, Rory; Beatson, Amanda; Keating, Byron

doi:10.1108/jsocm-08-2021-0188

Cited by 3 publications

(15 citation statements)

References 65 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, practitioners also indicate some apathy about this issue and a lack of systematic strategies, and ambiguous comments such as “ we do this ad hoc ” (Senior manager, Tourism) and “ where possible we try to identify … ”, Senior manager, State Government) and “ employees are invited to raise grievances …”, National HR manager, Accommodation) all suggest a possible lack of systematic approach and onus placed on employees to proactively come forward when they might already be experiencing harm and vulnerabilities. This sentiment echoes the identified lack of consistent approach to how FLE vulnerability is understood and practiced by the companies (Riedel et al ., 2023). Many expressed the lack of attention to FLE vulnerability due to competing priorities (e.g.…”

Section: Practitioner Reflectionsmentioning

confidence: 95%

“…FLEs serve customers on organizational boundaries, often working as a human barrier or gatekeeper (Schneider and Bowen, 1995) between the organization and the customer. Therefore, they can be placed in positions where they experience vulnerability, here defined as state-based harms induced by job demands and availability of supporting resources (Riedel et al ., 2023). The meta-analysis by Riedel et al .…”

Section: Practitioner Reflectionsmentioning

confidence: 99%

See 1 more Smart Citation

Research on service frontline employees: a science – practice perspective

Solnet,

Golubovskaya

2023

JOSM

View full text Add to dashboard Cite

PurposeThis article aims to build on the insights from the systematic reviews included in this special issue (SI) on frontline service employees (FLE) by adding practitioner perspectives. Its purpose is to gauge knowledge, awareness and practices from industry and government regarding topics related to frontline workers and to offer critical and, in places, provocative insights on the relevance of scholarly focus in serving the needs of industry.Design/methodology/approachInsights were developed through consultation with managers who are responsible for leading frontline employees, who offered insights on the important issues affecting their workforce as well as direct comments on each of the key topics covered in this SI articles. Additional insights were gathered through a review of policy document reviews with relevant government agencies and trade publications, a review of a body of conference topics and speakers and personal reflections developed over decades of consulting work.FindingsThis paper presents insights from industry about looming challenges facing managers of frontline service employees, including a forecasted worsening of labor force availability to perform many frontline jobs; growing competition for workers from other sectors; a relatively shallow understanding by industry of academic research topics on workforce in service; the emerging increased cooperation between industry and governments to address these challenges and a clear deficit in necessary frontline skills.Originality/valueThis paper provides rare and direct insights from industry practitioners about current and critical topics investigated by academic researchers and offers opportunities for further collaboration and collective thought on addressing global challenges faced by frontline service employees.

show abstract

Section: Practitioner Reflectionsmentioning

confidence: 95%

Section: Practitioner Reflectionsmentioning

confidence: 99%

Research on service frontline employees: a science – practice perspective

Solnet,

Golubovskaya

2023

JOSM

View full text Add to dashboard Cite

show abstract

“…However, it should be noted that while situational characteristics are implicit within the meta-analytic studies included in the SI, with the exception of Riedel et al. , 2023; their effects are not explicitly modeled as predictors of these psychological mechanisms.…”

Section: Integrative Frameworkmentioning

confidence: 99%

“…, 2023), emotional labor and regulation (Walker et al. , 2023) and employee vulnerability (Riedel et al. , 2023); and at the team level, these are construed as collective mechanisms such as shared affect, team climate and transactive memory systems with their origins in individual psychological variables such as affect, attitudes and perceptions (Yue et al.…”

Section: Integrative Frameworkmentioning

confidence: 99%

See 1 more Smart Citation

Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship

Subramony,

van Jaarsveld,

Nguyen

et al. 2023

JOSM

View full text Add to dashboard Cite

PurposeThis paper integrates the findings of the articles included in the special issue (SI) on frontline employee (FLE) research. Articles included in this SI systematically review multiple research domains, including employee and customer engagement, FLE vulnerability, customer mistreatment, service teamwork and service encounters; provide instructions on effectively conducting meta-analyses and discuss the practical applications of FLE research. This paper also provides future directions for FLE scholarship with a focus on theoretical/methodological rigor and relevance.Design/methodology/approachThis is a conceptual paper that integrates and critically evaluates extant research and provides directions for future scholarship.FindingsAn integrative framework of extant FLE research is proposed consisting of situational predictors, psychological mechanisms, attitudinal/behavioral outcomes and boundary conditions/moderators. Further, three main areas for future scholarship are recommended including examining the transformative effects of technology on FLE work, focusing on decent work for FLEs and conducting practically relevant and impactful research.Originality/valueThis paper provides reflections, integration and future directions for scholarship based on systematic reviews of key domains of FLE research, a primer for conducting systematic reviews (specifically – meta-analysis) and practitioner perspectives on extant research.

show abstract

Adding hope to mitigate defensive responses: the effect of guilt+hope appeals in road safety campaigns

Mao,

Carcioppolo,

Tian

et al. 2023

JSOCM

View full text Add to dashboard Cite

Purpose Guilt appeals are increasingly being used in road safety campaigns, despite recent research that has raised doubts about their effectiveness and the potential for triggering defensive responses. Building on the extended parallel process model, this study aims to add to this growing body of research by evaluating whether combining a hope message with guilt appeals can solve this problem. Design/methodology/approach An online experiment with a 2 (Appeal type: Guilt vs Guilt+hope) × 2 (Language intensity: Low vs High) between-subjects design was conducted. A total of 399 participants recruited from Amazon’s Mechanical Turk were randomized to view one of the four advertisements discouraging texting while driving (TWD). Their affective responses, perceptions about the advertisements and intentions to not TWD were measured. Findings The results showed that compared to guilt-only appeals, guilt+hope appeals directly reduced defensive responses (i.e. perceived manipulative intent and anger) across varying levels of language intensity. In addition, guilt+hope appeals mitigated the negative impacts of manipulative intent on intended emotions and intentions to not TWD. Originality/value Findings of this study mark the first to support the idea that communicating hope within guilt appeals is a promising social marketing strategy to discourage TWD.

show abstract

Young adult drug interventions: a social marketing systematic review and research agenda

Cited by 3 publications

References 65 publications

Research on service frontline employees: a science – practice perspective

Research on service frontline employees: a science – practice perspective

Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship

Adding hope to mitigate defensive responses: the effect of guilt+hope appeals in road safety campaigns

Contact Info

Product

Resources

About