Abstrak
Sistem evaluasi kualitas layanan perpustakaan yang dikembangkan dalam penelitian ini menggunakan metode Group Decision Support System-Analytical Hierarchy Process (GDSS-AHP), LibQual dan Importance-Performance Analysis (IPA). GDSS-AHP
Abstract
Library services quality is one of the most vital parts in library management. Evaluation of the library services based on the perspective of users is important. In this paper, we propose a collaboration of Group Decision Support System-Analytical Hierarchy Process (GDSS-AHP), LibQual, and Importance-Performance Analysis (IPA) methods to evaluate library services quality. The collaboration of GDSS-AHP and LibQual is used to calculate the weight of each evaluation statement and the level of library services quality based on users' perception and expectation. IPA is then used to determine the position of the value of each evaluation
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