Abstract-Quality of service is an important thing thatshould be improved by service providers. With the growth and tightness of business competition, it is very important that service providers improvement the quality of their services as the basis of business competition. The purpose of this study is to determine the level of service quality and attributes that affect the service quality. The method used in this research is mix method with approach concept of Service Quality (Servqual) and Root Cause Analysis (RCA). The variables used are tangible, responsible, reliable, empathy, and assurance. The result of this research is the level of customer satisfaction to the service given is 0.00 in Assurance variable to attribute clarifyinformation given by employee to consumer e.g.: promotion, product price with value equal to 0.00. This means that consumers' perceptions and expectations are the same. While the Assurance variable on attribute completeness of facilities and infrastructure take e.g. security parking with a value of -0.0802.

The aim is to know the potential of chilli production in sub obtimal soil and to know the effect of organic and inorganic fertilizers on the growth and production of chilli plants. The method used in this study was in the form of a field experiment arranged in a Randomized Block Design (RCBD) with a 2 x 4 Factorial experiment with 4 replications. The first factor is organic fertilizer consisting of: B0: without manure Bk: 500 grams / staple. The second factor is inorganic fertilizer consisting of: P0: 10 g urea (Control), P1: 10 g urea + 10 g SP-36 + 10 g Kcl, P2: 10 g urea + 15 g SP-36 + 15 g Kcl, P3: 10 g urea + 20 g SP-36 + 20 g Kcl. The results showed that organic fertilizer treatment significantly affected the growth of height, diameter, number of branches, age of flowering, and the number of fruit of cayenne pepper. Inorganic fertilizer treatment (SP-36 and KCL) had no significant effect on the growth and production of cayenne plants. The best interaction is the combination of B0P1 fertilizer (urea + SP-36 + KCL) and BKP0 (urea + manure) treatment. The application of organic and inorganic fertilizers separately is stronger than when applied together. Damage to plants caused by curly diseases in the rainy season due to poor drainage (sub-optimal) land conditions. Application of organic and inorganic fertilizers to be applied separately. Optimal land management is needed by making good drainage to reduce the level of attack of critical diseases, especially in the rainy season.

Palm oil is an export commodity of the plantation sector which began to develop rapidly in East Kalimantan with an area until 2017 reaching 1,192,342 Ha consisting of 284,523 Ha as plasma / smallholder plants, 14,402 Ha owned by SOEs as the core and 893,417 Ha owned by Large Private Plantation.Empty bunches (Tankos) are solid waste that is produced by palm oil mills in the process of managing palm fruit bunches into crude palm oil (CPO). In each processing 1 ton of fruit bunches will produce Tankos as much as 21-23%. Oil palm empty fruit bunches that are not managed properly will become waste that does not provide benefits. Compost technology using a local microorganism starter (MOL) can be used to produce quality organic fertilizer considering the process involves decomposing bacteria of organic ingredients. Compost technology from tankos waste is very possible to be developed, both at the level of farmers and private oil palm companies. This study aim to determine the potential of palm oil mill effluent (POME) as an bioactivator for composting oil palm empty fruit bunches, and to determine the chemical quality of oil palm empty fruit bunch compost with MOL bioactivator liquid waste as organic fertilizer. Through this research, it is expected that the palm oil mill's liquid waste can be utilized as a bioactivator for compost production and can be applied to the production of oil palm empty fruit bunch compost.This research was conducted for one year. The stages of the research are as follows: 1. Chemical analysis of POME waste, 2. Making LM POME, 3. Chemical analysis of LM POME, and 4. Making EFB Compost, and Chemical Analysis of oil palm empty fruit bunch compost. Compost making using randomized block design (RBD) with 5 treatments and 4 replications include: P0 = 0 ml / liter of water, P1 = 100 ml / liter of water, P2 = 300 ml / liter of water, P3 = 600 ml / liter of water, P4 = 900 ml / liter of water.The analysis showed that there was an increase in the chemical properties of POME after becoming an LM POME activator. Increased chemical properties such as phosphorus from 0.01 to 0.02, potassium from 0.19 to 0.27, and organic carbon from 0.90 to 1.30, but some chemical properties such as pH decreased from 7.20 to 3, 37 and nitrogen decreased from 0.37 to 0.05. The EFB compost analysis results showed that the highest pH was p2 with a value of 8.23, the highest organic C at p4 treatment with a value of 57.65, the highest total N at p3 with a value of 1.80, P2O5 the highest total at p3 with a value of 0.64, and the highest total K2O at p4 with a value of 2.68.

Tujuan dari kegiatan ini adalah (1) memberikan pengetahuan manfaat buah pisang bagi kesehatan, (2) memberikan keterampilan pengolahan pisang rutai sebagai diversifikasi pangan lokal, (3) menumbuhkembangkan jiwa kewirausahaan bagi kelompok masyarakat secara mandiri. Kegiatan ini menggunakan tiga metode pendekatan, yaitu : kegiatan penyuluhan tentang manfaat buah pisang untuk kesehatan, pelatihan keterampilan diversifikasi pangan lokal dan kewirausahaan.Hasil yang dicapai pelaksanaan kegiatan penyuluhan yaitu: (1) terdapat peningkatan pengetahuan bagi kelompok masyarakat tentang manfaat buah pisang bagi kesehatan (2) peningkatan pengetahuan tentang teknik pengolahan pisang rutai dan (3) mengembangkan pangan lokal melalui diversifikasi usaha sehingga dapat meningkatkan pendapatan masyarakat.

Rutai banana plants are local plants from Kutai Kartanegara Regency. But the existence of this plant has begun to be rare in the farmer's garden. Rutai bananas are small and are very popular for many people because of their distinctive aroma and sweet taste with high vitamin content. The small fruit shape is very suitable to be an appetizer at restaurants or food stalls. The Kutai Kartanegara District Government has made Rutai banana as an obligatory appetizer in Kutai Kartanegara. From the results of research on rutai banana fertilization on farmers' land shows very high productivity so it is necessary to do research to determine the growth of rutai banana planted intercropping with food crops. This is because the rutai banana plant uses a spacing of 3 mx 3 m, so that between banana plants there is still room that can be used for cultivation of food crops. This study aims to examine the effectiveness of NPK Phonska fertilization and the type of intercropping in rutai banana cultivation. This study used a Randomized Block Design (RBD) consisting of 4 treatments with 5 replications. Intercropping treatment consists of 4 levels, namely: s0 = without intercropping, without fertilization, s1 = without intercropping and NPK Phonska fertilizer 0.5 kg / tree, s2 = intercropping of chili and Phonska NPK 0.5 kg / tree , s3 = intercropping of corn plants and 0.5 kg / tree Phonska NPK fertilizer. Data obtained from observations were analyzed by variance and further testing with BNT at the level of 5%. Research activities include (1) land preparation (2) planting rutai banana seeds and ginger seedlings (3) Phonska NPK fertilizer treatment (4) Bioculture fertilizer treatment (5) POC Nasa fertilizer treatment (6) maintenance (7) data collection. The results showed that NPK Phonska fertilization was 0.5 kg / tree and intercropping with corn plants showed the best growth of rutai banana.