Pendahuluan: Pengelolaan limbah medis merupakan salah satu hal yang penting dalam penanganan pandemi Corona Virus Disease 2019 (Covid-19). RS Sentra Medika Cikarang merupakan salah satu rumah sakit rujukan Covid-19 yang menghasilkan limbah medis. Perlu adanya evaluasi pengelolaan limbah medis sebelum dan saat pandemi Covid-19. Metode: Desain penelitian ini adalah studi kasus. Penelitian ini dilaksanakan pada bulan Agustus tahun 2020. Informan kunci dalam penilitian ini adalah sanitarian dan perawat. Hasil dan Pembahasan: Pengelolaan limbah medis saat pendemi tidak berbeda jauh dengan sebelum pandemi. Jumlah pasien yang berkunjung ke pelayanan kesehatan menurun akibat pandemi. Limbah yang dihasilkan dari pelayanan Covid-19 meliputi bekas makanan atau minuman pasien serta APD seperti hazmat, masker, sarung tangan. Berat limbah tersebut jauh lebih ringan. Kesimpulan. Limbah medis di Rumah Sakit Sentra Medika sudah dilakukan pengelolaan sesuai dengan regulasi yang telah ditetapkan pemerintah.

Patient safety is one of the important things that need to be considered in nursing care in hospitals. Patient safety consists of 6 goals from the six patient safety goals, the incidence of falls is still a worrying thing for all inpatients in hospitals. Prevention efforts can be carried out by obediently carrying out an assessment and preventing the risk of falling in accordance with the high score of the patient's low risk. This literature review study aims to find out how to prevent the risk of falling patients in inpatient care. The method used is a literature review approach with survey paper techniques, searching for journal databases and relevant library sources. This literature review study was obtained from searching research articles from 2011–2020 using Goggle Scholar, Garuda and One Search. There are 10 journals that match the inclusion criteria and according to the research question. The population is inpatient nurses in hospitals. The results based on 10 research journals showed that 9 hospitals with the majority of nurses were obedient in carrying out a patient fall risk assessment and 1 hospital the majority of nurses were not obedient. And efforts to prevent the risk of falling patients have been carried out in hospitals

Latar belakang: Komplain dapat diartikan sebagai suatu ekspresi ketidakpuasan terhadap layanan yang harus dianggap sebagai indikator penilaian kinerja organisasi bahkan ketika organisasi melakukan upaya terbaik untuk melayani pelanggan.Metode: Metode penulisan artikel yang digunakan adalah deskriptif dengan telaah dokumen dan wawancara terhadap pelaksanaan penanganan komplain di Rumah Sakit Amal Sehat. Data dianalisis dengan analisis univariat berbentuk tabel.  Hasil: Hasil penanganan komplain menunjukkan terdapat 78 komplain yang masuk pada tahun 2021 terdapat 54 komplain ditangani dengan tepat sehingga pasien dan keluarga pasien merasa puas sedangkan sisanya merasa ragu-ragu, tidak puas dan tidak tahu. Komplain tidak tahu berasal dari media sosial dengan identitas pengguna tidak jelas dan komplain ringan yang tidak dilaporkan kepada tim care solution.Simpulan: Mayoritas keluhan yang tersampaikan kepada tim care solution telah ditangani dengan baik.Kata kunci: rumah sakit, manajemen komplain, penanganan keluhan ABSTRACTTitle: Overview of Complaint Handling at Wonogiri Amal Sehat HospitalBackground: Complaints can be interpreted as an expression of dissatisfaction with a service that should be considered an indicator of an organization's performance appraisal even as the organization makes its best efforts to serve customers.Method: The method of writing the article used is descriptive with a review of documents and interviews on the implementation of complaint handling at Amal Sehat hospital. Data were analyzed by univariate analysis in the form of tables.Result: The results of complaint handling showed that there were 78 complaints that entered in 2021 there were 54 complaints handled appropriately so that patients and patients' families felt satisfied while the rest felt hesitant, dissatisfied and did not know. Complaints do not know come from social media with the identity of users unclear and mild complaints that are not reported to the care solution team.Conclusion: The majority of complaints submitted to the care solution team have been handled properly.Keywords: hospital, complaint management, complaint handling