Every organization is competing to survive in this ever increasingly challenging market environment. In order to survive, they need pools of excellent, talented and productive human capital to work in organization. With that, organizations need to provide public servants with suitable benefits such as a good salary, appreciations, good remuneration and other form of benefits. However, there is still a numbers of complaints received the public regarding poor service delivery especially from the counter services and front-line employees. In fact, an increasing number of complaints have been made the public due to delays by public sectors' employees in term of service delivery. This might happen due to the lack of work motivation and resulted in poor work performance. Therefore, this study aims to identify the factors that contribute to low work motivation and also to examine the relationship between motivational factors with employees' work motivation. Questionnaires constructed were distributed to 97 respondents from each divisions in Immigration Department. Besides, Descriptive statistics and Pearson Correlation were used in analyzing the data. The findings revealed that communication is the major factor that contributes to their low work motivation. In addition, motivated employees agreed that rewards and recognition and also communication may motivate them to work. In relation to this, recommendations have been made for future improvement and suggestions proposed for future research.

Organ donation among the world community today is not a new phenomenon. The noble act of organ donation by donors that at times, has no blood relations has enabled many patients with chronic diseases to earn a second chance in life. The same scenario also takes place in Malaysia in which awareness of organ donation to help parties in need is not new. Many citizen of Malaysia is aware that their contribution gives "new life" to the needy. This little "scarifies" indirectly shows that Malaysian people put a high value for the social development in their country. The Malays in Malaysia is the largest ethnic group, but unfortunately, the statistics show that the Malays are the least to sign up for organ donation. Thus, the objective of this study is to identify the causes that prevented them from doing so. This study was conducted by taking into account three factors; religion, awareness, as well as perception or views on organ donation willingness among the Malays. Of the three factors studied, only two significant factors contributed to the main question of why the Malays shy away from organ donation and they are religion and perception. This shows that the Malays are aware that organ donation is a noble practice, but limited perception and knowledge of religion limit their participation. Therefore, it is recommended that a comprehensive discussion among religious leaders in changing the perception and explain the laws of religion on the issue of organ donation is carried out continuously in various mediums so that the awareness of the Malays in organ donation can be fully utilized for the benefit of everyone.

The previous studies mainly address the lack of efforts and initiatives of the authorities in organizing effective participation programs in waste management, cleanliness, drainage and culverts affairs. The Public Complaints Bureau stepped up efforts to promptly deal with complaints received from the public. On average, 50 per cent of complaints received were on the failure or delays in attending or responding to the needs of customers effectively. By using the quantitative and qualitative methods approach, this study attempts to examine the satisfaction of public complaints process that influencesthe community in Sungai Petani. The extent of satisfaction level in municipal services, both ftom internal customers and external customers attempt to establish association between customer satisfaction and social characteristics such as feedback towards complaint and information channel as resident and customer. Based on the findings, in order to make customer satisfaction on municipal services, hture strategies need to be done in order to more satisfactory by the focus groups.

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