This study aims to describe symbolic meanings of pantun in the mulang-mulangkantradition in the Sambas Malay community. The mulang-mulangkan tradition is a Malaytradition through which the parents of the bride and groom hand over the couple tofamilies and relatives to be well accepted. The study employed the ethnographic approachby applying the analysis according to the ethnographic framework by Spradley. Theanalysis was conducted by investigating symbols based on the contexts and relationalmeanings of folk terms in pantun in relation to the cultural life of the community possessingthe text. The results of the data analysis show that the folk terms in the Sambas Malaycommunity contain symbolic meanings. Some of them are advice on a pure bride, adviceon bitterness in family life, advice on loyalty and willingness to sacrifice, advice on patienceand trust in God to face life, advice on problem solving through agreement, advice ondiligence in saying prayers and not being lazy in family life, and advice on inviting otherswhen a baby is born.

Call center staff is a staff who work in providing repair or servicing services by telephone. This staff is in charge of explaining the solutions to be carried out by the company in obtaining answers. Call center staff must have a good temperament and smart. In getting good staff, companies can use a decision support system with the VIKOR method to select and select these staff. Five criteria will be tested in determining the staff. The results of the VIKOR method can help companies find call center staff that match company expectations. The ranking results can determine the level of results of the VIKOR method test on call center staff who are used as candidates or alternatives. By implementing this method, the search for call center staff will be better.

PERAN MUHAKAM DALAM ADAT PERKAWINANSEBAGAIREPRESENTASI ADAB DAN ETIKA MELAYU SAMBASAhadi SulissusiawanFKIP Universitas Tanjungpuraemail: ahadi.sulissusiawan@yahoo.comAbstrakPenelitian ini bertujuan mendeskripsikan peran Muhakam sebagai representasi adabdan etika dalam adat perkawinan Melayu Sambas. Penelitian ini menggunakan kaidahanalisiskualitatif.Data penelitian adalah ucapan (verbal), gerak-gerik (nonverbal), danpakaian yang digunakan Muhakam ketika memberikan sambutan (alu-aluan) dan nasihatperkawinan. Hasil penelitian menunjukkan bahwa ucapan Muhakam menggambarkan hatiyang ikhlas, penuh kasih sayang, dan belas kasihan.Muhakam memperlihatkan strategiikhlas, merendah diri, dan meminta maaf sebagai representasi adab dan etika Melayu.Adab dan etika Muhakam dalam acara majelis adat perkawinan Melayu ditunjukkandengan sikap dan perilaku yang dapat menumbuhkan simpati dan respon yang baikdari masyarakat. Kebijaksanaandan kesantunandalam berperilaku ditunjukkan olehMuhakam dengan senyum, bertegur sapa, berjabat tangan, dan adab berpakaian. Peranpenting tersebut menjadikan seorang Muhakam dianggapsebagai sosok yang dapatmenjaga marwah keluarga dan masyarakat.Kata kunci: Muhakam, pemantun, adab dan etika Melayu, adat perkawinanA MUHAKAM’S ROLES IN THE WEDDING TRADITIONAS A REPRESENTATION OF SAMBAS MALAY MANNERS AND ETHICSAbstractThis study aims to describe the role of a Muhakam as a representation of manners andethics in the Sambas Malay wedding tradition. This is a qualitative study. The researchdata are speech (verbal), gestures (nonverbal), and clothinga Muhakam is wearing whengiving a speech (alu-aluan) and marital advice. The findings showthat a Muhakam’sspeech depicts a sincere heart, full of affection and mercy. A Muhakam shows sincere,humble, and apologetic strategies as a representation of Malay manners and ethics. AMuhakam’s manners and ethics inthe Malay wedding tradition are shown by the attitudeand behavior that can foster sympathy and good responses from the public. The wisdomand politeness in behavior are shown by a Muhakam by smiling, exchanging greetings,shaking hands, and dressing properly. These make a Muhakam considered as someonewho can maintain the dignity of the family and society.Keywords: Muhakam, quatrain reciter, Malay manners and ethics, wedding tradition

Although a relative abundance of studies are published about technology and its potentials in education, there is a marked lack of evidence-based research perspectives depicting what-learners-actually-do in ICT-rich environments. This study examined Indonesian university students' use of ICTs in their independent learning endeavors. It was designed as a multiple case study with two phases, survey and interviews. The data revealed that the students pursued mixed experiences and feelings, both optimistic and distracted when collecting information online. While they enjoyed easy access to information, they felt overwhelmed with irrelevant activities that they called unconstructive learning. Self-regulation became the key success to their learning. Those who could control their exploration would gain maximum results.

Mantra sebagai bentuk puisi tradisional merupakan warisan dari kehidupan primitif  zaman purba atau prasejarah yang berkembang sampai hari ini. Selain itu, mantra mengandung bahasa sugestif dan magis bagi para pengamalnya. Penelitian ini bertujuan untuk mendeskripsikan penggunaan metafora bentuk manusia (human) pada  mantra Sinding Badan masyarakat Melayu Sambas. Metode dipahami dengan sudut pandang pendekatan linguistik fungsional sistemik dan kajian semiotik sosial. Penelitian ini menggunakan metode penelitian deskriptif kualitatif dengan metode wawancara. Sumber data penelitian  delapan judul mantra Penyinding Badan yang didapatkan dari narasumber yang berasal dari masyarakat Melayu Sambas. Penelitian ini berhasil mengungkap bahwa pada mantra Sinding Badan ditemukan bentuk-bentuk manusia yang direalisasikan dengan sapaan manusia, pronomina persona pertama tunggal dan pronomina persona kedua tunggal, pronomina posesif pertama tunggal dan pronomina posesif kedua tunggal, dan substitusi nama manusia. Penggunaan bentuk manusia yang dominan dalam mantra adalah metafora bentuk manusia dengan realisasi pronomina posesif “-ku” dan beberapa penggunaan “-mu”. Hal ini menandakan bahwa tingkat “keakuan” atau tujuan mantra digunakan sesuai untuk memberikan pengaruh kepada pemantra sebagai “aku” dalam mantra. Di samping itu,  banyak juga digunakan metafora bentuk manusia yang direalisasikan dengan nama manusia, yakni manusia-manusia yang telah dipercaya oleh Allah SWT untuk memimpin dan terkenal mempunyai kekuatan tertentu. Kata kunci: metafora, manusia, mantra, semiotik sosialThe metaphor of the human form in the oral literature of the Sinding Badan mantra of theSambas Malay community AbstractMantra, as a form of traditional poetry, is a legacy from ancient or prehistoric primitive life that has developed to this day. In addition, mantras contain suggestive and magical language for practitioners. This study aims to describe the use of the metaphor of the human form in the Sinding Badan mantra of the Sambas Malay community. The method is understood from a systemic functional linguistic approach and social semiotic studies standpoint. This study uses a qualitative descriptive research method with the interview method. The research data source for the eight titles of the Penyinding Badan mantra was obtained from informants from the Sambas Malay community. This study revealed that in the Sinding Badan mantra, human forms are found which are realized with human greetings, the first singular personal pronoun, and the second single personal pronoun, the first single possessive pronoun and the second singular possessive pronoun, and the substitution of human names. The predominant use of the human form in mantras is the metaphor of the human form with the realization of the possessive pronoun "-ku" and some uses of "-mu." This indicates that the level of "I" or the purpose of the mantra is used accordingly to give effect to the caster as the "I" in the mantra. In addition, many human-form metaphors are also used, which are realized by the name of humans, namely humans who have been trusted by Allah SWT to lead and are known to have certain powers. Keywords: metaphor, human, mantra, social semiotics