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Today, chatbots are being employed across a wide range of businesses. The researchers will present the outcome of the literature exploration on attributes of chatbots that later become a reference to build a new chatbot for banking use. The goal is to use human natural language as an interaction medium to aid humans in doing any prescribed activity. It is important to think about how people engage with chatbots in order to create a viable and high‐quality chatbot solution. The authors aim to help the chatbot community by determining what qualities a chatbot should have and how to build a chatbot for a bank. For the purpose of compiling useful chatbot characteristics, the researchers searched through a group of linked papers. The survey was done on a small group of chatbot end users in order to get a sense of what functionalities are most important to the end users. On the basis of a summary of the literature research and data from a survey, a set of chatbot functional features is proposed. This research intended to provide a quality feature criterion for creating a chatbot application.

The rapid advancement of technology has created a vibrant digital museum services and solutions industry. There is a drive for museums to overcome interaction and engagement issues, therefore providing a favorable atmosphere for a digital heritage economy. The research objectives of this paper are the recognition of the digital technologies used for the growth of digital museums. The study used the PRISMA statement 2020 to investigate the powerful technologies applied to the digital museum to develop the visitor’s experience. The final 46 articles included for the investigation and VOS software and key occurrence terms find the major classification themes of the literature. The digital museums, visitors' experiences, and digital technologies. The study's findings indicated that digital technologies significantly impact visitors' experience and interest after digital technologies like AR and VR development. In addition, many new inclusions of digital technologies like Personalization / Wearable Devices, Gesture Technology / Non-touch Interactives, Mobile Technologies, Indoor GPS tracking systems, Artificial Intelligence, Flexible Technology Exhibit Platforms, Virtual Touring, and clouding are also enhancing the visitor's experience in museums.

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