Objective- Theoritical study was used to study the level of customers' satisfaction towards service provided by agency at UTC Melaka through the service quality model developed by Parasuraman which are tangibility, reliability, responsiveness, empathy and assurance. Methodology/Technique - A non-probability technique was used to study the level of customer satisfaction where questionnaires were distributed to 110 respondents at UTC Melaka. Respondents were determined using convenient sampling method and result was analysed by using SPSS version 20.0. This paper contributes to the understanding about the importance of food allergy awareness among public. Findings - All the studied factors indicated a significant relationship with customers' satisfaction. The value of r for tangibility was 0.450, reliability (0.558), responsiveness (0.457), assurance (0.313), and empathy (0.475). As a conclusion, customers are satisfied with the service provided by agency at UTC Melaka and reliability was the most factors that affect the customer satisfaction. Novelty - This researchare to test Parasuraman service quality model in Malaysia government agency and look at the level of customers' satisfaction towards the service provided. Type of Paper : Empirical Keywords: customer satisfaction; expectation; services; government agency

Presenteeism, a contradiction to absenteeism is the act of showing to work even when they are not fit to do so. High workload, company's reward on zero absence, lack of support and employment risk are some of the determining factors identified to affect presenteeism intention among employees. The majority of literature in presenteeism are focusing on employees in specific industry, such as in education, hospitality, medical and banking, as it is claimed that presenteeism usually happened among employees who need to deal with people. The symptoms that have been tested for presenteeism usually is headache, flu, and fever. However, there is a lack of literature to see the presenteeism intention among employees who really suffered health problems and showing such symptoms on regular basis. Employees with chronic such as chronic fatigue syndrome (CFS), endometriosis, fibromyalgia, HIV infection, irritable bowel syndrome (IBS), systemic lupus erythematosus (SLE), arthritis, asthma, and thyroid disease are usually showing symptoms such as prolong fever, fatigue and flu. Therefore, this paper investigated presenteeism intention among employees with SLE illness and the factors influencing the presenteeism.

One of the ways for organizations to remain competitive and relevant in their respective industry is through the employment of highly adaptive employees. The ability to act swiftly toward current situational environment needs (such as the adoption of educational technologies) may increase the effectiveness of delivery in teaching and learning. Despite its importance, studies on the adaptive performance field remain inconclusive and the empirical findings remain exclusive to the specific context of the study. In addition, the conceptualization of adaptive performance seeks further conformity, especially from the Malaysian perspective. Thus, this study aimed to identify the factors contributing to adaptive performance among lecturers in Malaysian public universities from the view of individualbased factors and organizational-related factors. The data were collected from February to May 2021 where this study employed an online survey involving 196 respondents and adopted the Self-Determination Theory (SDT) to explain the relationship among the variables. The Smart Partial Least Square Method (Smart-PLS) was used as the statistical tool for measurement model analysis and structural model analysis. The results indicated that individual-based factors (namely: career development and readiness to change), as well as an organizational-related factor (emergent change), were positive and significant factors contributing to adaptive performance. Besides, the finding empirically discovered that career development was the best factor influencing adaptive performance through the Importance-Performance Map Analysis (IPMA) analysis. Thus, the use of the SDT supported self-regulated behaviour such as adaptive performance.