Since the beginning of digitalisation, employees are faced with the need to adapt to technology and ICTs. It is deemed to be one of the crucial skills possessed by an individual. As much as this is well needed before, the current situation where remote working is a must due to Covid-19 lockdown requires employees to upgrade their technology-related skills. The obligation to upgrade their ICT skills and use ICT fully in task creates anxiety and stress, namely technostress. This paper is discussing technostress conceptually including different dimensions in technostress (creators and prohibitors) and how each dimension affecting the individual as an ICT user. Furthermore, eustress is introduced as a new dimension in technostress. With limitations and suggestions for future researchers, this paper is thought to contribute to the topic of technostress and understanding its context.

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Objective- Theoritical study was used to study the level of customers' satisfaction towards service provided by agency at UTC Melaka through the service quality model developed by Parasuraman which are tangibility, reliability, responsiveness, empathy and assurance. Methodology/Technique - A non-probability technique was used to study the level of customer satisfaction where questionnaires were distributed to 110 respondents at UTC Melaka. Respondents were determined using convenient sampling method and result was analysed by using SPSS version 20.0. This paper contributes to the understanding about the importance of food allergy awareness among public. Findings - All the studied factors indicated a significant relationship with customers' satisfaction. The value of r for tangibility was 0.450, reliability (0.558), responsiveness (0.457), assurance (0.313), and empathy (0.475). As a conclusion, customers are satisfied with the service provided by agency at UTC Melaka and reliability was the most factors that affect the customer satisfaction. Novelty - This researchare to test Parasuraman service quality model in Malaysia government agency and look at the level of customers' satisfaction towards the service provided. Type of Paper : Empirical Keywords: customer satisfaction; expectation; services; government agency

Employees' well-being is crucial for employers to take care of as the condition of employees could always translate into work performance. Presenteeism has received an increasingly attention from practitioners and researchers due to constant debate whether the act of coming to work despite being ill; would contribute a positive or negative impact for the employers. There exist notions that suggest that constant presenteeism could lead to employees' burnout. However, this paper discusses the role of perceived self-efficacy as mediator to the relationship between presenteeism and burnout.

Mega events such as expo give valuable opportunities to visitors for them to experience the unique natures of presented themes. Malaysian Agriculture, Horticulture & Agrotourism Show (MAHA) was organised annually in Malaysia with a based-theme of agriculture. In general, many factors has been considered in measuring visitor's satisfaction with regards to mega events such as expo. Visitors' satisfaction is crucial as this level of satisfaction affecting their experiential product hence change their whole experiences in visiting expo in future. The purpose of this study is to identify the association of job resources such as skill discretion and co-workers' support among employees at booths during the MAHA 2018 event crossover on visitor satisfaction, specifically through the Utrecht Work Engagement Scale (UWES) l(e.g. dedication and absorption). 99 onsite surveys were collected on employees and visitors at various booths at the MAHA 2018 event. Data was analysed using SPSS version 20 using multiple regression analysis. Main findings indicates that the dedication of employees mediates the relationship between skill discretion and visitor satisfaction.we also discovers dedication of employees at the expo do crossover to visitors and affect their satisfaction level as been predicted through the actor-partner independence model(APIM). This supports the notions of employees' work engagement, especially the aspect of dedication is crucial as this elements of work engagement has direct effect on visitors' satisfaction level. Further studies should focus on improving dedication of employees at expo as it has the marketing implication to attract more visitors in future.