The Human capital plays a vital role in success of any organization. The contended and committed employee is a key to achieve organizational objective. There are several researches conducted to understand the function of worker's satisfaction and commitment towards job but this area of study is remain unexposed. The purpose of this study is to discuss and examine the forces which lead to private and govt sector workers Job satisfaction and organizational commitment. A theoretical model was anticipated and tested and findings indicates various challenges for HRM that the factors which contributes to job satisfaction does not necessarily makes the employee committed. This research is a cross sectional study. A sample of 170 respondents was taken from the Public and Private sector Professional around Pakistan. The data was collected through a self-administered questionnaire, using the earlier conventional scales and the results demonstrated that Relationship with coworkers, workplace environment, empowerment, pay and promotion have a significant positive relationship with job satisfaction while in turn only the job satisfaction and empowerment leads to organizational commitment. Relationship with coworkers, pay and promotion and workplace environment have insignificant relation with organizational commitment.

Purpose: The purpose of this study is to investigate the influence of leadership commitment on implementation of green banking in Pakistan through the lens of moderating role of responsible leadership. The concept of green banking in modern banking industry is associated with provision of environment friendly banking services through environment friendly banking operations and infrastructure. It can be referred to sustainable lending and depository product and services provide by banks through sustainable banking operations and infrastructure. Design/Methodology/Approach- An exploratory qualitative research design is used to postulate the theoretical model relating leadership role with implementation of green banking practices in Pakistan. Limitations/Implications- Further studies are needed to empirically examine the postulated relationships signified by proposed model of the study. Originality/ Value- The proposed model and relationship will significantly contribute to better understanding of role of banks leadership towards transformation of conventional banking into sustainable banking practices and products.

The purpose of this paper is to develop a universally accepted measurement scale of Responsible Leadership (RL) based on the triple bottom approach (3BL) which covers environmental, economic, and social aspects at the same time. Systematic literature review of RL conducted along with in-depth interviews conducted with experts of industry and academia. Based on in-depth interviews, a content validity ratio analysis was conducted to examine the content validity of the questionnaire. Explanatory factor analysis using SPSS version 21 and confirmatory factor analysis using AMOS were conducted to test the reliability and validity of the questionnaire. A sample of 329 respondents working in the banking sector was taken for data analysis. Eigenvalues result confirms the triple bottom approach that RL is a three-dimensional construct and measured by economic, social and environmental aspects. These three dimensions explain 66.83% of the total variance explained. Respondents’ demographic shows that the male section is dominant in the banking sector as 83.6% of respondents were male and 16.4% were female. The economic dimension consists of eight items that have a Cronbach alpha value of 0.97, the social dimension has eight items that have a Cronbach alpha value of 0.90, and the environmental dimension consists of nine items that have a Cronbach value of 0.92. Initially, CFA was conducted with 25 items, then implemented modification indices and the final CFA was conducted with 23 items and all indicators of model fitness were found up to standard. The outcome of the present study is in form of a measurement scale based on the triple bottom approach which covers economic, social and environmental aspects of leadership. It is hoped that this scale will be potentially helpful for future researchers to measure RL and check the relationship with other potential variables. This systematic literature review and scale will allow future researchers to explore and conduct empirical studies in banking and other sectors. This paper responded to various calls regarding the universally accepted measurement scale of RL by developing the RL measurement scale.

The automated service quality is a critical decider to scale customer commitment in commercial banking industry. Customer trust mediates the direct relationship among automated service quality and customer commitment. Customer trust in banking can be a competitive advantage for a service firm to compete in the market. Customer trust creates customer commitment and helps a bank to have new customers and sustain the existing ones. Current study explains the mediating role of customer trust while describing the relationship among automated service quality and customer commitment. Survey technique is used to collect data using an adopted questionnaire. Data analysis is done using Preacher and Hayes mediation method to prove the deducted hypothesis. The results demonstrate that features of online banking services create customer trust. Customer commitment of banking customers is mediated by the elements of customer trust, built on automated service quality features. These results have managerial and research implications for operations and strategy formulation in the banking industry. Results are valuable to smooth the provision of online services in the banks and financial institutions where information technologies are being used.