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The purpose of this research was to identify the perceptions of the local community toward tourism development impacts on Perhentian Island. Specifically, the research examined the local community’s perceptions of socio-cultural impacts, economic impacts, and environmental impacts of tourism development. The research also examined the relationship between the impacts of tourism development on the local community’s quality of life (QOL). This research was conducted using a quantitative approach by obtaining responses from 272 local community respondents on Perhentian Island. A household survey based on purposive sampling techniques was conducted to select a suitable sample. The findings of the study revealed that the positive impacts of tourism development outweighed the negative impact. Based on local community perceptions, they believed that tourism development improved their quality of life. This study also finds the impact of social-cultural benefit, economic benefits, economic cost, and environmental benefits have a significant relationship with quality of life. However, there is a negative relationship between the impact of social-cultural cost and environment cost on the quality of life. The findings of this study are important for planners and developers in planning strategic and sustainable tourism development on tourism destinations.

The tourism industry plays a large role in the development of many countries, including Malaysia. Unfortunately, the lockdowns caused by the COVID-19 pandemic brought global tourism to a standstill. Though most of the travel curbs have been eased, public health rules still pose challenges to the industry. In the light of the changes in travel preferences among tourists during this unprecedented time, this work sought to gain a better understanding of travel motivation and behaviour in this situation. Since push and pull factors are the most commonly used theory in evaluating tourists’ behaviour, it is utilised in this conceptual paper to investigate the relationship between destination image, tourists’ emotion, satisfaction, and loyalty in the context of Laguna Redang Island Resort. Moreover, tourists’ daily emotional well-being needs to be considered in assessing their travel intention in the post-pandemic situation. The tests for the propositions in the conceptual model of this study revealed that pleasure is an important factor for behavioural intention. The impact of factors was empirically supported by the study. Next, this study presents factors to predict tourists’ loyalty that are useful for future studies. This study also verifies the influence of push factor for tourism consumption on pull factor for destination selection. Plus, in the proposed framework, satisfaction has a mediator role. Overall, the present work contributes to the body of knowledge and provides useful recommendations for tourism authorities.

The current study aims to examine the relationship between the delegation of authority and employee performance in the banking sector in Palestine. Delegating authority explores new competencies and experiences that increase the quantity and quality of performance (Al-Jammal, Al-Khasawneh, & Hamadat, 2015). The concept of delegation of authority is gaining increasing attention by human resources management in large organizations because the concept of delegation of authority is one of the most important concepts used in the practice of management (Muhammad & Kazmi, 2020). A questionnaire was used to collect data and 300 questionnaires were distributed after being reviewed by a panel of experts. The Social Package for the Social Sciences (SPSS) was used to analyze and process the data, and the study found that there is a positive relationship between the delegation of authority and performance. This relationship mediates job satisfaction, as delegation contributes to increased job satisfaction, thus, job satisfaction increases the quality of performance. The current research recommended that additional efforts should be invested to enhance the culture of delegation of power and attention to the state of job satisfaction among workers in banks as well as other institutions and that future research should focus on finding new ways to ensure improvement in the quality of performance in the banking sector in Palestine

Ecotourism is a sub-component of sustainable tourism that involves a visit to a natural area and manages the living parts of the natural environment. Moreover, ecotourism’s perceived potential as an effective tool for sustainable development, including economic development and conservation strategies. Currently, the importance of ecotourism service quality is gaining tremendous attention due to the growing demand for ecotourism worldwide and increasing expectations from visitors. A challenge remains in identifying how natural resource and nature-based tourism providers can best achieve those benefits and increase the visitor’s satisfaction levels, while at the same time minimising the effects of degradation to the natural resource being used. Hence, the main purpose of this study is to assess the ecotourism services quality at Kuala Tahan National Park. This study will adopt the ECOSERV instrument to measure visitor’s expectations and perceptions of service quality. This study was conducted using a quantitative approach by obtaining responses from 153 tourists. Based on service quality provided at Kuala Tahan National Park, visitor’s were satisfied with the services provided there. The data collected was analysed using descriptive statistics and Multiple Regression Analysis to achieve the objectives of the study. This study also finds the responsiveness, empathy, and assurance have a significant relationship with service quality at Kuala Tahan National Park. However, they have an unsignificant relation between ecotangibles, tangible and reliability with tourist’s satisfaction. The finding of this study is important for ecotourism activity at Kuala Tahan National Park and for government be able to promote ecotourism product as the main attraction in Malaysia.