RESUMENObjetivos: Evaluar la validez y fiabilidad de un instrumento adaptado a partir de la escala SERVPERF para medir el nivel de satisfacción en gestantes durante el parto en una Institución de Salud en Lima, Perú. Métodos: Estudio transversal, descriptivo con componentes analíticos de validación del cuestionario SERVPERF adaptado para mujeres gestantes peruanas (GP) durante el parto. Se realizó una prueba piloto con posterior análisis de propiedades psicométricas de validez y fiabilidad mediante análisis factorial exploratorio de componentes principales y cálculo de alfa de Cronbach. Resultados: Se reporta una muestra de 345 mujeres, atendidas en la Clínica Good Hope, en el período de febrero a abril del año 2016. La prueba de adecuación de Kaiser-Meyer Olkin fue de 0.919 y la prueba de esfericidad de Barlett de 4008.9 (p<0.000). La varianza acumulada explicada por los 5 factores fue de 65.039%,. La fiabilidad mostró un alfa de Cronbach de 0.92. Se clasificaron 5 factores con 22 items, redefiniendose un factor como "calidad clinica". Conclusión: El instrumento adaptado y validado SERVPERF-GP posee suficientes propiedades psicométricas para ser considerado una herramienta útil y fiable para medir la satisfacción de gestantes durante su experiencia de parto en instituciones privadas de salud y con potencial aplicación a gestantes en los diversos sectores de salud del Perú.Palabras clave: Validación; Satisfacción; Parto; SERVPERF. (fuente: DeCS BIREME). ABSTRACTObjective: To evaluate the validity and reliability of an adapted instrument from SERPVPERF scale to measure the satisfaction level in pregnant women during childbirth in a Health institution in Lima, Perú. Methods: Cross sectional study, descriptive, with analytical components for SERVPERF questionnaire validation adapted for peruvian pregnant women during childbirth. A pilot test is been performed with subsequent analysis of psychometric properties of validation and reliability, through exploratory factorial analysis of main components and Cronbach's Alpha calculation. Results: It is reported a sample of 345 women treated at Good Hope Clinic between February and April in 2016. The Kaiser Meyer Olkin's adequacy test was 0.919 and the Barlett's sphericity test was 4008.9 (p<0.000). The cumulative variance explained for the 5 factors was 65.039%. The reliability showed Cronbach's Alpha 0.92. There were classified 05 factors with 22 items so a factor was redefined as "Clinical quality". Conclusions: This adapted and validated SERVPERF-GP instrument gathers sufficient psychometrical properties and should be considered as a reliable and useful measurement tool for pregnant women satisfaction during childbirth experience in Private Health Institutions and with potential application in different Health Sectors in Peru.
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