FERREIRA, A. H. Important aspects in the implantation of the theory of constraints in production administration: a study multi-case. 2007. 162 p. Dissertation (Master's Degree)

The goal of this work is to present an overview of the use and development of health information systems (HIS) reporting the experience of the information management department of a public hospital. Recently, the implementation of HIS has received great prominence. The patient's improvement process can be enriched with the introduction of the patient's history by electronic means, among other technologies. A descriptive study with interviews conducted between the years 2004 and 2007 provided the experience obtained by the Center for Information and Analysis of HC-FMRP-USP. It can be concluded that the success of the HIS implementation can lead to cost reduction and improve the work quality of health care professionals as well as patient care services.

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Purpose The purpose of this paper is to propose a process management framework for Chemical Waste Treatment Laboratories (CWTL) that can be used as a management tool to identify and manage critical process. Design/methodology/approach Proposition of a generic classification for categories of chemical waste; use of the ABC analysis as a tool for analysis of priority in relation to the inputs of an CWTL; use of the process matrix (variety vs volume) to identify the key resources required to perform the activities of a CWTL; and use of mapping process techniques to map the processes defined and calculate times. Findings The proposed framework was applied to a CWTL at University of São Paulo, Brazil, and showed that the high variability of demand is a significant factor in the management of this laboratory, requiring processes that are flexible to meet this demand. The results showed that the applicability of the production and operations management theories within the scope of process management of CWTLs, proved to be useful tools for improving the treatment efficiency of chemical waste in these facilities. Originality/value The novelty of this work is in the fact of using production and operations management tools in the management of CWTLs to propose diagnoses to improve the management of their processes. The proposition of a comprehensive classification for chemical wastes generated in CWTLs is also highlighted.